CN
Caution N

1 reviews | Active since Mar 2021

19 Mar 2021, 20:06

RAIN Network not worth your money!

If I could give minus zero stars I would. Useless service provider. All they care about is taking your money. Their network is as good as not having internet at all. Right now I am sitting with my router showing no network at all (Red), you will call them and they take you through useless steps that never yield any positive results. I spent 3 days without internet last month, yet they still bill you as though everything was normal. When you get lucky and there is a bit of connectivity, be sure to maximize that little time because it wont be long until you are throttled. Their speed test platform is a big ****, never believe what it says. It will say you are running on a 15Mbs speed and yet at that same time it takes ages to download a simple 10MB file. Their support doesn't care, you send an email today, they respond in 10 days. Calling them is pointless, nothing is solved over the phone, either the phone gets dropped when the guys has no clue what to do or you get a promise to be called back and that never happens. You tell them your experience with their network, they tell you they see nothing wrong on their side. Not worth my time and money. Rain is an insult to consumers. Here my ticket number if you ever decide to care. #***, the guy who has been sporadically responding to my emails is Thato Jose (rain CeC)

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Replies (1)
Rain
Rain's reply20 Mar 2021, 07:30
Official
Good morning, Caution.

I apologize for the inconvenience caused. Please note that I have sent your ticket to a network agent for further assistance.

Kind Regards 
Mosa