CP
Cameron P
1 reviews | Active since Nov 2014
16 Nov 2021, 20:56
Rain Network issues unresolved.
Received a router and sim on Wednesday after upgrading from 4G to 5G - lots of media and social media presence pushing Rain 5G in Port Elizabeth. After multiple calls and emails could not get it to work by Sunday. Cancelled service via email but received no reply. Their communication is so bad even after I asked them to get back to me by a certain time with feedback. I would honestly not waste my time with Rain 5G... specially not in Port Elizabeth. My ref number for the call was ***5. The one star goes to the call centre staff that are friendly and come across as if they can help, but they cant.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Nov 2021, 08:45Hi Cameron
I do apologize for the inconvenience caused.
By the look of things on my side I will have o get a field agent out to you to get this 5G working , but if you want to proceed with the cancellation please do let me know
I do apologize for the inconvenience caused.
By the look of things on my side I will have o get a field agent out to you to get this 5G working , but if you want to proceed with the cancellation please do let me know
Best regards,
Rain's reply17 Nov 2021, 08:45
Official
Hi Cameron
I do apologize for the inconvenience caused.
By the look of things on my side I will have o get a field agent out to you to get this 5G working , but if you want to proceed with the cancellation please do let me know
I do apologize for the inconvenience caused.
By the look of things on my side I will have o get a field agent out to you to get this 5G working , but if you want to proceed with the cancellation please do let me know
Best regards,
CP
Cameron P's updateReviewer Update
17 Nov 2021, 09:221st prize is to get it working, but if I only get a reply from you guys once I complain on here then maybe proceeding with the cancellation will be the best way. I have not received any feedback or confirmation regarding the cancellation, but will instruct my bank to stop the debit order anyway.
CP
Cameron P's update17 Nov 2021, 09:22
Reviewer Update
1st prize is to get it working, but if I only get a reply from you guys once I complain on here then maybe proceeding with the cancellation will be the best way. I have not received any feedback or confirmation regarding the cancellation, but will instruct my bank to stop the debit order anyway.
Rain's replyOfficial
17 Nov 2021, 09:45I do see you spoke to Grace , who has confirmed that she will be assisting you further
Best regards,
Rain's reply17 Nov 2021, 09:45
Official
I do see you spoke to Grace , who has confirmed that she will be assisting you further
Best regards,