Rain, network issues
I have a 5G contract with Rain. Since 25 June 2024 until today 29 June 2024 I still only have 4G reception, reported to Rain every day since Tuesday. Had a call from them on the 25th of June. Issue still unresolved. So I pay a premium fee for a useless internet connection. Extremely poor service
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
29 Jun 2024, 11:12Hi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply29 Jun 2024, 11:12
Official
Hi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
29 Jun 2024, 12:22I did the reset as requested. Network still on 4G only. Download speed still low at around 10mb/s with a ping of 50ms
's update29 Jun 2024, 12:22
Reviewer Update
I did the reset as requested. Network still on 4G only. Download speed still low at around 10mb/s with a ping of 50ms
's updateReviewer Update
29 Jun 2024, 12:30Network restored to 5G. Appreciate the assistance. Just wish I could get assistance without complaining online.
's update29 Jun 2024, 12:30
Reviewer Update
Network restored to 5G. Appreciate the assistance. Just wish I could get assistance without complaining online.