WM
Wilson M
1 reviews | Active since Mar 2015
06 Sept 2024, 21:23
Rain network is useless running at 2kb/s
I have been having Rain for the Past few Months. They network that they claiming is 5g runs at 2kb/s and the only time it becomes 5g is Month End because they expecting payment. They don't respond to queries With a Solution, they will give you stupid tasks like "put your WiFi next to the window". All the costumes that I introduced to Rain also having a Same issue. They network is bad in Such a way that it can't send an email. I Move from 100mb to 60mb now I'm on 30mb because it is useless to spend Money on a thing that doesn't work. I know they won't respond to Hello Peter they only respond to positive feedback only. But we pay the same money and we also want to respond positively oneday and we want to be happy too. Rain Just know your costumers at Atteridgeville west will find a solution and stop complaining oneday. We can't keep on calling, sending queries and your rain app doesn't respond to queries it is useless.
Helpful (0)
Replies (16)0
Replies (16)
Rain's replyOfficial
06 Sept 2024, 21:27Hi Wilson M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Sept 2024, 21:27
Official
Hi Wilson M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
WM
Wilson M's updateReviewer Update
07 Sept 2024, 10:21It's Been Like over 4 months with the Same Issue and yes I heard that Tower Story more that 10x. Please tell me what I'm paying for if your Tower are not working? And please tell me why I experience this issue From 16:30 to 22:30 weekdays and 7am till late on weekends?, is this planned? Or our Network is Decreased on speed to cater elsewhere?. Please Stop Tower story, think of Another excuse, I have people complaining to me about Rain because I introduced Rain to them. This can't go like this I pay full not half, why Must I receive half service and an Excuse?
WM
Wilson M's update07 Sept 2024, 10:21
Reviewer Update
It's Been Like over 4 months with the Same Issue and yes I heard that Tower Story more that 10x. Please tell me what I'm paying for if your Tower are not working? And please tell me why I experience this issue From 16:30 to 22:30 weekdays and 7am till late on weekends?, is this planned? Or our Network is Decreased on speed to cater elsewhere?. Please Stop Tower story, think of Another excuse, I have people complaining to me about Rain because I introduced Rain to them. This can't go like this I pay full not half, why Must I receive half service and an Excuse?
WM
Wilson M's updateReviewer Update
07 Sept 2024, 11:17If this Message is ever going anywhere. Today your Network is as slow as Hell.
WM
Wilson M's update07 Sept 2024, 11:17
Reviewer Update
If this Message is ever going anywhere. Today your Network is as slow as Hell.
WM
Wilson M's updateReviewer Update
08 Sept 2024, 13:23We are Streaming a Movie with Family. The Movie is 1h23m Long but it is taking us 3days and counting with a Buffering of 2 Hours on intervals and I paid.
WM
Wilson M's update08 Sept 2024, 13:23
Reviewer Update
We are Streaming a Movie with Family. The Movie is 1h23m Long but it is taking us 3days and counting with a Buffering of 2 Hours on intervals and I paid.
WM
Wilson M's updateReviewer Update
09 Sept 2024, 10:12Thank you Rain. I will wait.
WM
Wilson M's update09 Sept 2024, 10:12
Reviewer Update
Thank you Rain. I will wait.
WM
Wilson M's updateReviewer Update
10 Sept 2024, 15:23Subject: Request for Credit and Discount Due to Network Issues.
Dear Rain Support Team,
I hope this message finds you well.
I am writing to bring to your attention a recent issue with my network service. A technician named Crescens kindly visited my location and thoroughly examined the situation, including using his outdoor modem to diagnose the problem. His findings indicated that the issue lies with the tower.
I understand that such issues may take time to resolve. However, I believe it is unfair to continue paying the full price for a service that is not functioning optimally. Therefore, I kindly request a bit of Credit and discount on my account until the tower issue is fully resolved.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Dear Rain Support Team,
I hope this message finds you well.
I am writing to bring to your attention a recent issue with my network service. A technician named Crescens kindly visited my location and thoroughly examined the situation, including using his outdoor modem to diagnose the problem. His findings indicated that the issue lies with the tower.
I understand that such issues may take time to resolve. However, I believe it is unfair to continue paying the full price for a service that is not functioning optimally. Therefore, I kindly request a bit of Credit and discount on my account until the tower issue is fully resolved.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
WM
Wilson M's update10 Sept 2024, 15:23
Reviewer Update
Subject: Request for Credit and Discount Due to Network Issues.
Dear Rain Support Team,
I hope this message finds you well.
I am writing to bring to your attention a recent issue with my network service. A technician named Crescens kindly visited my location and thoroughly examined the situation, including using his outdoor modem to diagnose the problem. His findings indicated that the issue lies with the tower.
I understand that such issues may take time to resolve. However, I believe it is unfair to continue paying the full price for a service that is not functioning optimally. Therefore, I kindly request a bit of Credit and discount on my account until the tower issue is fully resolved.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Dear Rain Support Team,
I hope this message finds you well.
I am writing to bring to your attention a recent issue with my network service. A technician named Crescens kindly visited my location and thoroughly examined the situation, including using his outdoor modem to diagnose the problem. His findings indicated that the issue lies with the tower.
I understand that such issues may take time to resolve. However, I believe it is unfair to continue paying the full price for a service that is not functioning optimally. Therefore, I kindly request a bit of Credit and discount on my account until the tower issue is fully resolved.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
WM
Wilson M's updateReviewer Update
10 Sept 2024, 17:06Thank you Rain.
WM
Wilson M's update10 Sept 2024, 17:06
Reviewer Update
Thank you Rain.
WM
Wilson M's updateReviewer Update
13 Sept 2024, 17:47As we Celebrating 25% off the next Payment. We will be going into the Weekend, that means I will be having Proper Network on Monday Morning. Please advise on when are the Technicians coming to fix the Tower 🗼
WM
Wilson M's update13 Sept 2024, 17:47
Reviewer Update
As we Celebrating 25% off the next Payment. We will be going into the Weekend, that means I will be having Proper Network on Monday Morning. Please advise on when are the Technicians coming to fix the Tower 🗼
WM
Wilson M's updateReviewer Update
14 Sept 2024, 10:35I have done the Speed Test 10:30 am. My Speed is 3kb. Does that mean all Alarms are Cleared?.
WM
Wilson M's update14 Sept 2024, 10:35
Reviewer Update
I have done the Speed Test 10:30 am. My Speed is 3kb. Does that mean all Alarms are Cleared?.
WM
Wilson M's updateReviewer Update
14 Sept 2024, 10:36I have done the Speed Test 10:30 am. My Speed is 3kb. Does that mean all Alarms are Cleared?.
WM
Wilson M's update14 Sept 2024, 10:36
Reviewer Update
I have done the Speed Test 10:30 am. My Speed is 3kb. Does that mean all Alarms are Cleared?.
WM
Wilson M's updateReviewer Update
18 Sept 2024, 13:171. My Router is Next to the Window, Facing Modjadji and Mackaya.
2. Technicians came and confirmed that tower is a Issue .
3. Tower Alarms have been cleared.
I Recharge on of my other Network to communicate with you now on HelloPeter Because Rain Network on workers when it feels like. The Location of the Router to Tower Test Shows 100%, I have Restarted the Router 1 million times, I have reset the Remote 1 million times, I have placed the Router on Every corner of the house, I have Sent million Messages on every Platform you can think of. I feel like I'm working for Rain and the headache is Killing me. Rite now I need to Send Quotes to clients but rain network is Running from 0 to 250kb to 1mb back to 0kb. Please tell me what must I do to get value for what I pay monthly, Ooh thanks 🙏🏼 once again for the 25% off. But my job rely on Communicating and with communication that means oneday I won't have money to pay.
2. Technicians came and confirmed that tower is a Issue .
3. Tower Alarms have been cleared.
I Recharge on of my other Network to communicate with you now on HelloPeter Because Rain Network on workers when it feels like. The Location of the Router to Tower Test Shows 100%, I have Restarted the Router 1 million times, I have reset the Remote 1 million times, I have placed the Router on Every corner of the house, I have Sent million Messages on every Platform you can think of. I feel like I'm working for Rain and the headache is Killing me. Rite now I need to Send Quotes to clients but rain network is Running from 0 to 250kb to 1mb back to 0kb. Please tell me what must I do to get value for what I pay monthly, Ooh thanks 🙏🏼 once again for the 25% off. But my job rely on Communicating and with communication that means oneday I won't have money to pay.
WM
Wilson M's update18 Sept 2024, 13:17
Reviewer Update
1. My Router is Next to the Window, Facing Modjadji and Mackaya.
2. Technicians came and confirmed that tower is a Issue .
3. Tower Alarms have been cleared.
I Recharge on of my other Network to communicate with you now on HelloPeter Because Rain Network on workers when it feels like. The Location of the Router to Tower Test Shows 100%, I have Restarted the Router 1 million times, I have reset the Remote 1 million times, I have placed the Router on Every corner of the house, I have Sent million Messages on every Platform you can think of. I feel like I'm working for Rain and the headache is Killing me. Rite now I need to Send Quotes to clients but rain network is Running from 0 to 250kb to 1mb back to 0kb. Please tell me what must I do to get value for what I pay monthly, Ooh thanks 🙏🏼 once again for the 25% off. But my job rely on Communicating and with communication that means oneday I won't have money to pay.
2. Technicians came and confirmed that tower is a Issue .
3. Tower Alarms have been cleared.
I Recharge on of my other Network to communicate with you now on HelloPeter Because Rain Network on workers when it feels like. The Location of the Router to Tower Test Shows 100%, I have Restarted the Router 1 million times, I have reset the Remote 1 million times, I have placed the Router on Every corner of the house, I have Sent million Messages on every Platform you can think of. I feel like I'm working for Rain and the headache is Killing me. Rite now I need to Send Quotes to clients but rain network is Running from 0 to 250kb to 1mb back to 0kb. Please tell me what must I do to get value for what I pay monthly, Ooh thanks 🙏🏼 once again for the 25% off. But my job rely on Communicating and with communication that means oneday I won't have money to pay.
WM
Wilson M's updateReviewer Update
19 Sept 2024, 09:55Thank you and Thank you. Let me do that and I will inform others to do the Same thing.
WM
Wilson M's update19 Sept 2024, 09:55
Reviewer Update
Thank you and Thank you. Let me do that and I will inform others to do the Same thing.
WM
Wilson M's updateReviewer Update
01 Dec 2024, 08:17Good Morning.
Mr Maselela, ***, Residing at 74 Monokane Street, Just not far From My house is Experiencing the same issue I had and it's been like 4 Weeks or So and he has been trying to call Rain for assistance and he is not winning. He uses the Rain 101.
Kind Regards.
Mr Maselela, ***, Residing at 74 Monokane Street, Just not far From My house is Experiencing the same issue I had and it's been like 4 Weeks or So and he has been trying to call Rain for assistance and he is not winning. He uses the Rain 101.
Kind Regards.
WM
Wilson M's update01 Dec 2024, 08:17
Reviewer Update
Good Morning.
Mr Maselela, ***, Residing at 74 Monokane Street, Just not far From My house is Experiencing the same issue I had and it's been like 4 Weeks or So and he has been trying to call Rain for assistance and he is not winning. He uses the Rain 101.
Kind Regards.
Mr Maselela, ***, Residing at 74 Monokane Street, Just not far From My house is Experiencing the same issue I had and it's been like 4 Weeks or So and he has been trying to call Rain for assistance and he is not winning. He uses the Rain 101.
Kind Regards.
WM
Wilson M's updateReviewer Update
24 Apr 2025, 14:50Hi.
I'm back with the Same Issue and I'm Representing 4 of my Neighbours next to me.
We have been Struggling with Network Since Last week and the network deteriorates every Second. We can't go on like this and what is worse is that we paying we not using rain For Free, No this Can't be. On top of that I'm using 4G Settings Every Since but I'm paying for 5G and I still get *** 2kbs, No we can't wait for Jesus we paying, Month End I will be getting Heads Up messages because Rain wants money but they Network is Uno Fiat Noooo Maan.
I'm back with the Same Issue and I'm Representing 4 of my Neighbours next to me.
We have been Struggling with Network Since Last week and the network deteriorates every Second. We can't go on like this and what is worse is that we paying we not using rain For Free, No this Can't be. On top of that I'm using 4G Settings Every Since but I'm paying for 5G and I still get *** 2kbs, No we can't wait for Jesus we paying, Month End I will be getting Heads Up messages because Rain wants money but they Network is Uno Fiat Noooo Maan.
WM
Wilson M's update24 Apr 2025, 14:50
Reviewer Update
Hi.
I'm back with the Same Issue and I'm Representing 4 of my Neighbours next to me.
We have been Struggling with Network Since Last week and the network deteriorates every Second. We can't go on like this and what is worse is that we paying we not using rain For Free, No this Can't be. On top of that I'm using 4G Settings Every Since but I'm paying for 5G and I still get *** 2kbs, No we can't wait for Jesus we paying, Month End I will be getting Heads Up messages because Rain wants money but they Network is Uno Fiat Noooo Maan.
I'm back with the Same Issue and I'm Representing 4 of my Neighbours next to me.
We have been Struggling with Network Since Last week and the network deteriorates every Second. We can't go on like this and what is worse is that we paying we not using rain For Free, No this Can't be. On top of that I'm using 4G Settings Every Since but I'm paying for 5G and I still get *** 2kbs, No we can't wait for Jesus we paying, Month End I will be getting Heads Up messages because Rain wants money but they Network is Uno Fiat Noooo Maan.
WM
Wilson M's updateReviewer Update
24 Apr 2025, 14:51This time I don't want to hear Tower, Tower, Stories and don't work with towers fix this Network of You'll. I can't even Sent an Email.
WM
Wilson M's update24 Apr 2025, 14:51
Reviewer Update
This time I don't want to hear Tower, Tower, Stories and don't work with towers fix this Network of You'll. I can't even Sent an Email.
WM
Wilson M's updateReviewer Update
27 Apr 2025, 12:49I don't Owe Rain, Neither do the Other 4 Customers who uses Rain in my Arrear.
It is Unfortunate Hello Peter Doesn't have an Upload option for Pictures, So that I can provide more Clarity.
I repeat I or we don't owe rain. We have a Network issue that is historical.
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It is Unfortunate Hello Peter Doesn't have an Upload option for Pictures, So that I can provide more Clarity.
I repeat I or we don't owe rain. We have a Network issue that is historical.
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***
WM
Wilson M's update27 Apr 2025, 12:49
Reviewer Update
I don't Owe Rain, Neither do the Other 4 Customers who uses Rain in my Arrear.
It is Unfortunate Hello Peter Doesn't have an Upload option for Pictures, So that I can provide more Clarity.
I repeat I or we don't owe rain. We have a Network issue that is historical.
***
***
It is Unfortunate Hello Peter Doesn't have an Upload option for Pictures, So that I can provide more Clarity.
I repeat I or we don't owe rain. We have a Network issue that is historical.
***
***