TM
Tshepiso M

1 reviews | Active since Jun 2016

08 Mar 2024, 13:55

RAIN NETWORK IS UNRELIABLE, DO NOT BE FOOLED BY TEMPORARY PERFOMANCE.

ALMOST 3 WEEKS WITH INTERRUPTED SERVICES, terrible connection, buffering all the time, can't get work done all because a tower is down and must be fixed.

I have been using Rain Network for many years and have enjoyed their service, recommended their "excellent service" to others until recently where it seems as though providing the service, WE PAY FOR, is not something they bother themselves with.

After making multiple calls, some of which have been cut with no solution provided or at least an ETA. RAIN HAS BECOME AN UNRELIABLE NETWORK PROVIDER WITH NO CUSTOMER SERVICES.

0
Replies (2)
Rain
Rain's reply08 Mar 2024, 14:03
Official
Hi Tshepiso Monaledi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TM
Tshepiso M's update08 Mar 2024, 14:06
Reviewer Update
Good day

I hope there is a solution because constant apologies do not assist much when all we request is a stable network connection.

Will await your response