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CM
Cebo M

1 reviews | Active since Nov 2018

21 Sept 2024, 13:21

Rain Network is the worst! I wouldn't recommend them

Rain network SUCKS!

Terrible connectivity almost all the time! Terrible customer service! They secretly throttle customers all the time!

Don't fall for it when they tell you that you need to move your router around or reboot it. You can climb a tower with your modem in hand and still get poor signal.

If there was an option for negative star ratings, I'd give them that

0
Replies (11)
Rain
Rain's reply21 Sept 2024, 13:42
Official
Hey Cebo M,

Thank you for bringing this to our attention, we're sorry to hear this has been your experience. We are looking into the network issues that occurred and we will be in touch to assist.

Regards,
rain.
CM
Cebo M's update21 Sept 2024, 14:54
Reviewer Update
Hello

I'm sorry but I'm not going to play hide and seek with my router every 30min just so I can get the service that I'm paying for every month. I'm getting ****** of my money! I run a business from home and the money I've lost due to your failure is insurmountable! This issue is unique to Rain, no other carriers.

Frankly - I don't work for Rain, it's NOT my job to get the router to function as advertised.

Your technician came through, replaced the router and followed your above instructions yet here I am again going through the same issue merely days later.

Fix your issues on your own time on your own dime or close up shop and let the other competent service providers cater for this need.

As for me, I'm changing service providers.

Thanks
CM
Cebo M's update24 Sept 2024, 19:39
Reviewer Update
Try move around or reboot, maybe that will work
CM
Cebo M's update21 Oct 2024, 02:28
Reviewer Update
The issues never end. Still getting absolutely no value for money. Unless I get a refund for the downtime, I'm going to move to your competitor!
CM
Cebo M's update21 Oct 2024, 10:19
Reviewer Update
Hi

I am meant to have access to an uncapped line at 30mbps. How on earth does it make sense for threshold to be below a gig? That makes absolutely no sense.

Unless im not understanding correctly, I reject the below explanation/feedback.
CM
Cebo M's update21 Oct 2024, 20:24
Reviewer Update
My current download speed is 0mbps. As in zero
I took a photo and I'm happy to share it. What now???
CM
Cebo M's update22 Oct 2024, 06:38
Reviewer Update
Hi

I need a refund as per the above messages, I've taken a screenshot of the 0mbps download speed. Secondly, before I purchased your product my connectivity was tested and I signed up for uncapped 5G at 30mbps which is what I'm paying for. The above suggests false advertising. For that reason, I'll be lodging a complaint with the CPA unless I'm refunded. Secondly, if the issue isn't addressed I'm no longer going to use your services from here on in.
CM
Cebo M's update22 Oct 2024, 07:15
Reviewer Update
Hi

This contradicts the whole threshold nonsense you stated above, but that's okay I expected nothing less but disappointment and incompetence from Rain. Can't wait to move. Please do remember to collect your router.
CM
Cebo M's update01 Nov 2024, 15:13
Reviewer Update
Contact me and get someone to come and collect that device. I am done, no more putting up with nonsense from Rain!
CM
Cebo M's update05 Nov 2024, 10:48
Reviewer Update
I'm available for a call between 11h00 and 11h15 ONLY
CM
Cebo M's update05 Nov 2024, 11:16
Reviewer Update
Hi.
Cancelation message received.
Note: I'm no longer using the service and I've de-linked rain from my banking profiles therefore there is no need to wait until month end - the device can be collected anytime as I'm no longer using the service as is already