Rain network is terrible in Roodepoort

Subject: Ongoing Network Failure and Billing Dispute

Dear Rain Network, I am extremely frustrated with the lack of resolution regarding my network issues. For the past six months, I have repeatedly contacted your support team to report that my service is not working properly.

During this period, we have gone through every troubleshooting step suggested, including rebooting and resetting the device, replacing the router, relocating it to a window for better signal reception, and connecting to different towers. Despite all these efforts, the service remains unusable.

I would like to understand how Rain expects customers to continue paying for a service they are not receiving. Charging for a service that has consistently failed to work, despite numerous reports and attempts to resolve the issue, is unacceptable.

I request an urgent resolution to this matter, including a clear explanation of why the issue has not been fixed after six months, and a review of the charges app**** while the service has been unusable.

If this matter cannot be resolved promptly, I will have no choice but to escalate my complaint to the relevant consumer protection authorities.

I look forward to your immediate response.

Kind regards,