KT
Kamogelo T

1 reviews | Active since Nov 2023

16 Feb 2024, 14:30

Rain network is complete nonsense trash.

Rain network is complete and utter nonsense. I have been trying to cancel my account with them for months now. 1st they kept billing me even when I wasn't using their service. I requested a cancellation of my account and was told I have to settle my account 1st, which I reluctantly did. Then after I paid them, they called to try sell me promotional products, to which I declined and told them to cancel my account. The consultant said he will do so on his side. They still kept charging me without me using their SIM card. I keep getting called by their consultants and each time I not the time, date and the names of the consultants and proceed to tell them to CANCEL MY ACCOUNT. I have been told at least 3 times that they've logged my complaint. Additionally I have sent them an email addressing my concerns and telling them to cancel my account. All these efforts have been in vain. I want absolutely nothing to do with Rain.

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Replies (1)
Rain
Rain's reply16 Feb 2024, 14:52
Official
Hi Kamogelo Tsagane, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.