SZ
Simphiwe Z

1 reviews | Active since Nov 2017

27 Oct 2023, 13:00

Rain Network is a **** and *********** company along with their employees.

What a **** network and ****mers of note. Payment was made one time yet a day later my account is suspended, claiming I owe. When contacting their service provider, they claim they have a payment problem on their side and allocation will take up to 24 hours. What a **** company and customer care isn't helpful enough. How are we expected to work while network is down while I paid and on top of that I have to be inconvenienced for a full 24hours.

0
Replies (11)
Rain
Rain's reply27 Oct 2023, 13:26
Official
Hi Simphiwe Zulu
 
We're really sorry your rain experience hasn't been as good as you expected.

 We're going to get on this ASAP.
 
Thank you. 
SZ
Simphiwe Z's update27 Oct 2023, 19:05
Reviewer Update
Please you will not get on it soon. Weirdly so my rain simcards are working yet the 5G is off and I'm told I owe. I sent the pop and still not assistance. Instead your people are even more ***********. Struggling to resolve a simple query. All you do is make empty promises. What a waste of my money
SZ
Simphiwe Z's update28 Oct 2023, 05:48
Reviewer Update
So how many times must I keep on sending the proof of payment that account was paid yet we still told we owe. 2 days later, still no internet connectivity. All I get is lies & no responses. You guys are ****mers! Pay back my money if you can't provide a simple service? Honestly I've had enough with all the stories I'm getting from your service provider. Especially your customer service people. Damn *********** and don't even know what they are doing nor even how to resolve situations. You guys are truly ************* & never helpful. All you do is **** people!
SZ
Simphiwe Z's update28 Oct 2023, 11:23
Reviewer Update
****MERS!! ****MERS!! BIGGEST ****MERS AND ************* COMPANY!!!

You guys don't even deserve a star. What a terrible service provider, not to mention how *********** your customer service is. I paid u guys with instant eft on the 26th, yet on the 27th my account got suspended and told I owe exactly the same amount I paid on the 26th. Still no internet connectivity, sent screenshot of payment multiple times and still no response, no even an acknowledgment. Worse part is that we as customers are clearly on our own. You just don't care about your clients nor to even treat us with respect. Instead you busy ****ming us. What a disappointing service.

Ticket numbers: ***1 and ***2




SZ
Simphiwe Z's update28 Oct 2023, 12:22
Reviewer Update
I checked with my bank and money was received by rain and banked. Yet my services are canceled. All I get is that they will work on it but never do. Get my internet up and running already. Why are you delaying the process and you received the payment on the 26th and sent you PoP's. This is so exhausting. Imagine I have to beg you to provide services I paid for. What nonsense is this.

Ticket no. ***1 and ***2
SZ
Simphiwe Z's update28 Oct 2023, 12:24
Reviewer Update
****** hell. I have been sending the proof of payments every since yesterday. Do your damn job already. The last payment was on the 26 October 2023 not 26 September. Do your damn job already
SZ
Simphiwe Z's update28 Oct 2023, 12:39
Reviewer Update
So you choosing to ignore all the proof of payments i sent also. Do your damn jobs or refund my money and cancel my subscription!!
SZ
Simphiwe Z's update28 Oct 2023, 14:59
Reviewer Update
I sent the proof of payment again
SZ
Simphiwe Z's update28 Oct 2023, 15:25
Reviewer Update
So I take it the entire weekend or more I will not be getting the services I paid for. How many times have I been sending you people the proof of payment and bank statement and yet still nobody is doing anything about it? Frankly you should actually refund me also for the days I have had no internet connectivity and for my damn time of busy chasing you while you keep saying you will investigate but still do nothing about it.
SZ
Simphiwe Z's update28 Oct 2023, 15:26
Reviewer Update
I wouldn't advise anyone to use your services. You honestly take your clients forgranted forgetting that we pay for these services, we don't get them for free!
SZ
Simphiwe Z's update01 Nov 2023, 13:36
Reviewer Update
How is your billings department getting things wrong? I want to change my rating for your company but frankly you'll don't even deserve a star. Firstly, your network is terrible since Saturday when my network was reinstated. Secondly, I paid R759 and even sent you guys proof of payment and bank statement, yet you still went and allocated R739 instead of the R759 that I paid, making my account to be short by R20. This isn't right at all.