Rain network has zero shine!!!

Rain promises a hassle free service and connection; none of this is even near accurate! Firstly it says you can get connection from inside; not true. Before they even claim it’s because there’s no tower connection in my area, I did all the checks they advise and their feedback was I’m A okay!

Then they say for the best connection put the modem outside and use the satellite images on their optimiser to locate the tower direction; I’ve moved this thing 360 degrees around the roof of my house and no change!!!! The test doesn’t even register the device!

More appalling is the so called customer service. They troll out instructions like you’re a dingbat for not understanding; as in the answers don’t vary! If I’m trying all you advise and I still don’t get connection, surely I deserve due consideration in actually trying to resolve my issue from my specificities!

We get it Covid19 has changed the way we work but it’s a total cop out to say people can’t get telephonic support or trouble shooting when they work from home! Generic email support is cosmetic and disingenuous!

I thought those who were complaining about this product were in the wrong location; not so! This has been a costly exercise and copious work and study hours lost!