Rain network has terrible customer service

I have tried to get in contact with Rain for 2 weeks and have used every platform available. I have yet to receive any help from anyone despite being told over Facebook that someone will be in contact with me( they haven’t even read the message on messenger yet and this is a week after I was told my information would be passed on to the support team. ) I am currently paying for a service that is not being delivered as I am STILL UNABLE TO RICA THW SIM CARD! I don’t understand how you. An have nobody working at this time?