Rain Network Fail: Frustrating Slow Speeds and Empty Promises

I've been experiencing slow network speeds with Rain for almost two weeks now, and my frustration has only grown with each interaction I've had with their customer service.

Initially, I was told that my location was too far from the cellphone tower. To verify this, I took my router and sat right next to the tower, but the speeds did not improve. Clearly, distance was not the issue.

Next, I was informed there was a problem with the tower itself. Yet, all my other routers from different networks, which use the same tower, have been working perfectly fine.

I was then told that my router is old and needed to be replaced. This didn't add up either, especially since I swapped my Rain SIM card into my phone and experienced the best speeds I've ever had on any network. This clearly indicates that there's no issue with my router or SIM card.

Lastly, I was promised a call to perform SIM swaps, which has never happened. It's clear to me that the issue lies with Rain throttling my network speeds rather than any of the reasons provided.

Overall, my experience with Rain has been incredibly frustrating and disappointing, with inconsistent explanations and a lack of resolution.