FB
Francis B
1 reviews | Active since Nov 2024
21 Nov 2024, 14:19
Rain network down for 7 days
I never thought I'd end up on this platform... But I have no choice. I've been using Rain network for years now and I've never had any issues... Until recently my network went down on Saturday 16th of November 2024 and I immediately reported the issue and it's the 21st today and I've had no feedback or communication from Rain about my problem, yet when it comes to debiting their money from my account it's easy. I'm very disappointed with Rain. I'm using thier network for business and I'm working from home. So for the whole week I'm losing money from my business and I'm spending money because I'm forced to go work at an internet cafe. How is this fair. Some needs to be done about this problem...
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
21 Nov 2024, 16:22Hey Francis,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
Rain's reply21 Nov 2024, 16:22
Official
Hey Francis,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
FB
Francis B's updateReviewer Update
21 Nov 2024, 17:13My router is the outside 1 and the outside unit does not have power. It was raining in past few days I went up to see and I found that the unit has water coming form it. It needs to be replaced or fixed.
FB
Francis B's update21 Nov 2024, 17:13
Reviewer Update
My router is the outside 1 and the outside unit does not have power. It was raining in past few days I went up to see and I found that the unit has water coming form it. It needs to be replaced or fixed.
FB
Francis B's updateReviewer Update
21 Nov 2024, 17:14I have done the hard reset by pushing the rest button and I still don't have network... I might be connected to the tower but I don't have network
FB
Francis B's update21 Nov 2024, 17:14
Reviewer Update
I have done the hard reset by pushing the rest button and I still don't have network... I might be connected to the tower but I don't have network
FB
Francis B's updateReviewer Update
21 Nov 2024, 17:17And the issue is that I reported this issue on the 16th and it's the 21st and nothing has been done.
FB
Francis B's update21 Nov 2024, 17:17
Reviewer Update
And the issue is that I reported this issue on the 16th and it's the 21st and nothing has been done.
FB
Francis B's updateReviewer Update
21 Nov 2024, 18:15This matter was already escalated to your technicians on Monday and I was told about 72hours... And it's past 72hours now. So this means if you escalate this issue again am I going to wait another 72hours for assistance. In my opening message I stated that I'm using your network for business and I'm working from home... Meaning I'm losing money and I'm paying for internet cafe service... And at end of the month you will expect me to pay your full amount for services not rendered.
FB
Francis B's update21 Nov 2024, 18:15
Reviewer Update
This matter was already escalated to your technicians on Monday and I was told about 72hours... And it's past 72hours now. So this means if you escalate this issue again am I going to wait another 72hours for assistance. In my opening message I stated that I'm using your network for business and I'm working from home... Meaning I'm losing money and I'm paying for internet cafe service... And at end of the month you will expect me to pay your full amount for services not rendered.