BK
Barry K
1 reviews | Active since Jul 2014
25 Jan 2021, 12:52
Rain Network Down!!!
Dear Rain,
Please stop it with your standard response of us giving you our emil adress we registered with because your agents are useless all they say is we must restart our router and that's the first thing we do when we don't have network so its really useless for your agents to tell us the same thing, this is a General network issue please send communication as when will it be fixed we rely on Rain as we working from Home now we have to buy data and in 5 days time you will be debiting your full amount this is ridiculous.
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Replies (2)
Rain's replyOfficial
25 Jan 2021, 13:42Good afternoon Barry
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. We ask for emails simply because we need them to access your account and we need the email linked to your rain account. I have noticed that the email you provided doe not have an open ticket please go to our website and open a ticket so that we can assist you.
Kind Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. We ask for emails simply because we need them to access your account and we need the email linked to your rain account. I have noticed that the email you provided doe not have an open ticket please go to our website and open a ticket so that we can assist you.
Kind Regards
Mosa
Best regards,
Rain's reply25 Jan 2021, 13:42
Official
Good afternoon Barry
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. We ask for emails simply because we need them to access your account and we need the email linked to your rain account. I have noticed that the email you provided doe not have an open ticket please go to our website and open a ticket so that we can assist you.
Kind Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. We ask for emails simply because we need them to access your account and we need the email linked to your rain account. I have noticed that the email you provided doe not have an open ticket please go to our website and open a ticket so that we can assist you.
Kind Regards
Mosa
Best regards,
BK
Barry K's updateReviewer Update
25 Jan 2021, 13:52Hi, how is it gonna help accessing the account if its a General network issue? this is not a sinlge client issue my colleagues are complaining about the same thing ad we are in different locations., we are using my wife's account, email address: ***
BK
Barry K's update25 Jan 2021, 13:52
Reviewer Update
Hi, how is it gonna help accessing the account if its a General network issue? this is not a sinlge client issue my colleagues are complaining about the same thing ad we are in different locations., we are using my wife's account, email address: ***