TM
Trevolin M
1 reviews | Active since Dec 2022
01 Dec 2022, 18:57
Rain network. Don't do it!
Been with rain for the past 4 years. Upgraded to 5g went well until they direct my calls to a call center in India or Pakistan. Pertitic service to say the least. When you call support you wait for a minimum of 30 mins. When you call sales it's answered within seconds. Funds are deducted on time everytime. I have canceled this terrible service for fibre.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
01 Dec 2022, 19:00Hi Trevolin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply01 Dec 2022, 19:00
Official
Hi Trevolin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
01 Dec 2022, 19:00Please be advised you have not had a connection due to the service being canceled.
We do apologize for the inconvenience caused.
We do apologize for the inconvenience caused.
Best regards,
Rain's reply01 Dec 2022, 19:00
Official
Please be advised you have not had a connection due to the service being canceled.
We do apologize for the inconvenience caused.
We do apologize for the inconvenience caused.
Best regards,
TM
Trevolin M's updateReviewer Update
01 Dec 2022, 19:01😂 il wait while I'm canceling my service
Thank you
Thank you
TM
Trevolin M's update01 Dec 2022, 19:01
Reviewer Update
😂 il wait while I'm canceling my service
Thank you
Thank you
TM
Trevolin M's updateReviewer Update
01 Dec 2022, 19:06But the money was deducted. I had no communication from you. I even loged into my app and everything is in order. It's funny how quick you reply on hello Peter but it takes atleast 30 mins for me to speak to a person that sounds like they just learnt English recently
TM
Trevolin M's update01 Dec 2022, 19:06
Reviewer Update
But the money was deducted. I had no communication from you. I even loged into my app and everything is in order. It's funny how quick you reply on hello Peter but it takes atleast 30 mins for me to speak to a person that sounds like they just learnt English recently
Rain's replyOfficial
01 Dec 2022, 19:09Please note that our billing is post-paid, meaning that you pay for a month's service in the following month and that the payment made on the 1st of December was for your service in the month of November.
Best regards,
Rain's reply01 Dec 2022, 19:09
Official
Please note that our billing is post-paid, meaning that you pay for a month's service in the following month and that the payment made on the 1st of December was for your service in the month of November.
Best regards,
TM
Trevolin M's updateReviewer Update
01 Dec 2022, 19:25Where was this communicated.i canceled your service because I work from home and did not have internet for three days in a row but yet I am billed. And even when I try to call you guys for support I need to spend a minimum of 30 Mins to wait for my call to be answered. Anyways please come fetch your modem and keep your *** services for people who can tolerate it
TM
Trevolin M's update01 Dec 2022, 19:25
Reviewer Update
Where was this communicated.i canceled your service because I work from home and did not have internet for three days in a row but yet I am billed. And even when I try to call you guys for support I need to spend a minimum of 30 Mins to wait for my call to be answered. Anyways please come fetch your modem and keep your *** services for people who can tolerate it
Rain's replyOfficial
01 Dec 2022, 19:37I have the collection of the router, the courier company will be in contact before collection.
Best regards,
Rain's reply01 Dec 2022, 19:37
Official
I have the collection of the router, the courier company will be in contact before collection.
Best regards,