Rain Network – Debited for a Service Never Received, Still No Resolution

I am now completely disgusted by Rain’s conduct. Despite clearly informing Rain that I would not continue using their service and repeatedly asking them to collect their non-working router, Rain has gone ahead and debited R649 from my bank account. Let me be very clear: I never received the service I paid for. The router never delivered 5G, frequently had no internet at all, and did not work on my TV. From the start, I requested cancellation and device collection. Instead of resolving this, Rain: Forced me to deal with a WhatsApp robot Logged multiple support tickets (8+) with no follow-up Made me attempt over 20 calls, costing me significant airtime Failed to provide a working login, a human agent, or even an email address Promised callbacks that never happened And now, after all this, they have charged me R649 for a service that never worked and was never used. This feels like taking money first and ignoring customers completely afterward. It is exhausting, *********, and unacceptable. I want: An immediate refund of R649 Immediate cancellation of the service Collection of Rain’s router I strongly warn others: once Rain has your money, getting help or accountability is a nightmare