TS
Tebogo S

1 reviews | Active since Feb 2023

28 Aug 2024, 13:06

Rain Network connection Issue

Since yesterday the whole day even today with no network for the wifi,couldn't work,do assignment even watch TV,had to go to the office unplanned coz of the network.you dnt give us even a notification if u have a problem, only sms i receive is for the debit orders that's all...This is so poor and affecting me,I hope when I get home today it will be working with no blue light coz we are abt to pay month end.

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Replies (2)
Rain
Rain's reply28 Aug 2024, 13:12
Official
Hi Tebogo,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply28 Aug 2024, 13:12
Official
Hi Tebogo,

We are sorry to hear that you are having trouble with your connection. Unfortunately, the tower serving your device is currently down. Our engineers are working on resolving the issue, unfortunately there is no estimated time of restoration. Once the tower is back up and running your device will reconnect.

Regards,
rain.

Best regards,