RAIN NETWORK CONNECTIO

I Have a problem with rain since sunday and now its tuesday , i called in the technical department and spoke to Sesethu she refused to give me her surname and the department she is working on , but i pressed 2 for technical when i chose option . When i told Sesethu that i dont have connection , she then answered by saying , my tower is not working am connected to another tower that is why i dont have a connection , i then asked her when will the problem be solved she told me when the everything is sorted i will see the connection , i told her that am using rain for working purposes because am working from home , she told she cannot predict when will the matter be resolve , i never came across someone so in competed ,clueless and doesn't have customer service like sesethu i dont even know how she was employed at technical department , am so ****ed with rain the and the consultant its been 4 days with no connecting , i cant even work and the answer i get is ICANNOT PREDICT , I requested to speak to a superior i waited for long the supervisor was busy i spent 25 minutes on line waiting to speak to the Team leader am cancelling this service i cant