RAIN NETWORK, CANCELLATION and REFUND ISSUE

At the of May I had bought the rain router for R594... Since the day I bought the router, it has been giving me no signal or rather a "no internet" response whereas it is paid in full.

I have tried a million times to lodge a call of assistance, but they take their time to call and when they call me they say I must rebut the router. I have done all they have said I must do but still no signal.

The last call I had received was this morning and I was told that the signal is on my main road which is 3 blocks from my house. I said to the guy that I am requesting a cancellation and a refund, cause I haven't used the thing even though it is counting on their side the guy said they will not refund me.

How is this possible? I am not satisfied with the product I had bought, and as a customer I want a refund of what paid for, cause it is not serving the purpose I had thought it would... RAIN is just **** if I may put it that way, I will never recommend it to anyone...