Rain Network breach of agreement and do nothing about it

Rain does not take customer complaints serious!! I am very disappointed by Rain and also feel harassed. I made part payment beginning of January where I was advised that the remaining balance would be taken on my next debit date (the first of every month). - 1 Feb 2024 in this case. To my surprise, Rain attempted to debit the remaining balance on the 25th, which I NEVER agreed to. Another debit was done on the 26th, which went through. They were behaving like some loan sharks. I tried to lay a formal complaint because they say something on the phone but go on and do something completely different on my personal bank account. I never have Rain debit on the 25th ever.

It should be noted that any unsuccessful debit order incurs charges on my side, I therefore feel that Rain does not care about my financial well-being, credit standing, and privacy. You can't go debit on days we never agreed on.