nM
noluthando M
1 reviews | Active since Jun 2017
27 Jun 2022, 15:52
RAIN network bad service providers
Hello Peter I have had the worst experience with Rain... I have called them numerous times asking them to cancel my subscription but they have not. And they still charge me. They said the sim card is not in use and I explained to them that the the one sim was used by my late brother and they should stop it but they have not. And second sim I said to them that I no longer work from home and it should be canceled... They haven't. This weekend they took more money from my account after I had asked them numerous times to stop these Sims. They claim that it is not a contract but their terms have changed. When I started with them in 2020 if I didn't need subscription for the month I would not pay and they will deactivate my sim and when I needed connection I will pay to activate it. Now there are just taking from my account... And I told them not too... The last time I called to resolve this issue I told them it was the last time I was calling them about this and they were to call me back with a solution... And still nothing.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
27 Jun 2022, 15:55Hi Noluthando
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply27 Jun 2022, 15:55
Official
Hi Noluthando
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
nM
noluthando M's updateReviewer Update
29 Jun 2022, 04:00My outstanding balance was R1557 when I requested for the sim to be canceled but you guys didn't... And I kept on calling you guys to ask if why is my sim not blocked... You guys massed up now I have to pay for your? How is this right? And when did your service change from your pay ahead for the month... If payment is not received you block the sim? When did that change? You are now a contract company? Are advertising wrong information? And lastly the I was disputing the R900 and some change Rain took. And I still have 446.81 outstanding.. HHow is that it still meets you have not blocked or canceled my subscription? Have you?
nM
noluthando M's update29 Jun 2022, 04:00
Reviewer Update
My outstanding balance was R1557 when I requested for the sim to be canceled but you guys didn't... And I kept on calling you guys to ask if why is my sim not blocked... You guys massed up now I have to pay for your? How is this right? And when did your service change from your pay ahead for the month... If payment is not received you block the sim? When did that change? You are now a contract company? Are advertising wrong information? And lastly the I was disputing the R900 and some change Rain took. And I still have 446.81 outstanding.. HHow is that it still meets you have not blocked or canceled my subscription? Have you?
nM
noluthando M's updateReviewer Update
29 Jun 2022, 13:54Hi
You guys messed up now I have to pay for yours? Please note you had usage on both sims for that month that is why you were billed R779 on top of the R1557.- *That is the thing you guys don't listen when one speaks or even text... I was well aware of the 1557 and paid it*
I asked for cancelation and you did nothing!
And when did your service change from your pay ahead for the month... If payment is not received you block the sim? The first month only is upfront, which becomes a credit on your first bill and after that, every other bill is in arrears.- Do not come with that it is a lie... I have been with rain since 2020 and when ever I didn't pay you will cut off the service and when I wanted It back I will pay to activate...
When did that change? it has always been in Arrears. - Please read to understand not to reply...
You are now a contract company? No, it is month to month - lies
Are advertising wrong information? No Yes you are...
And lastly the I was disputing the R900 and some change Rain took. On my side, I have no deduction of 900 I have 2 of 778 and one of 779 which was due.
How came it is 2 when I was asked for cancelation in April?
And I still have 446.81 outstanding.. As a sign of good faith I have removed this from your account, you have nothing left outstanding.- I want my 900 because you should have dedicate that. I called you so many times trying to resolve and your team promised to call me back and no one ever did... I am serious failing to understand how I should be paying for others mistakes and you are saying in good faith... But it is your fault that the service wasn't canceled as per my request
How is it that it still meets you have not blocked or canceled my subscription? Have you? Sim has been canceled since the end of May, there will be no further charges unless you get another rain service. *Thanks so much finally*
You guys messed up now I have to pay for yours? Please note you had usage on both sims for that month that is why you were billed R779 on top of the R1557.- *That is the thing you guys don't listen when one speaks or even text... I was well aware of the 1557 and paid it*
I asked for cancelation and you did nothing!
And when did your service change from your pay ahead for the month... If payment is not received you block the sim? The first month only is upfront, which becomes a credit on your first bill and after that, every other bill is in arrears.- Do not come with that it is a lie... I have been with rain since 2020 and when ever I didn't pay you will cut off the service and when I wanted It back I will pay to activate...
When did that change? it has always been in Arrears. - Please read to understand not to reply...
You are now a contract company? No, it is month to month - lies
Are advertising wrong information? No Yes you are...
And lastly the I was disputing the R900 and some change Rain took. On my side, I have no deduction of 900 I have 2 of 778 and one of 779 which was due.
How came it is 2 when I was asked for cancelation in April?
And I still have 446.81 outstanding.. As a sign of good faith I have removed this from your account, you have nothing left outstanding.- I want my 900 because you should have dedicate that. I called you so many times trying to resolve and your team promised to call me back and no one ever did... I am serious failing to understand how I should be paying for others mistakes and you are saying in good faith... But it is your fault that the service wasn't canceled as per my request
How is it that it still meets you have not blocked or canceled my subscription? Have you? Sim has been canceled since the end of May, there will be no further charges unless you get another rain service. *Thanks so much finally*
nM
noluthando M's update29 Jun 2022, 13:54
Reviewer Update
Hi
You guys messed up now I have to pay for yours? Please note you had usage on both sims for that month that is why you were billed R779 on top of the R1557.- *That is the thing you guys don't listen when one speaks or even text... I was well aware of the 1557 and paid it*
I asked for cancelation and you did nothing!
And when did your service change from your pay ahead for the month... If payment is not received you block the sim? The first month only is upfront, which becomes a credit on your first bill and after that, every other bill is in arrears.- Do not come with that it is a lie... I have been with rain since 2020 and when ever I didn't pay you will cut off the service and when I wanted It back I will pay to activate...
When did that change? it has always been in Arrears. - Please read to understand not to reply...
You are now a contract company? No, it is month to month - lies
Are advertising wrong information? No Yes you are...
And lastly the I was disputing the R900 and some change Rain took. On my side, I have no deduction of 900 I have 2 of 778 and one of 779 which was due.
How came it is 2 when I was asked for cancelation in April?
And I still have 446.81 outstanding.. As a sign of good faith I have removed this from your account, you have nothing left outstanding.- I want my 900 because you should have dedicate that. I called you so many times trying to resolve and your team promised to call me back and no one ever did... I am serious failing to understand how I should be paying for others mistakes and you are saying in good faith... But it is your fault that the service wasn't canceled as per my request
How is it that it still meets you have not blocked or canceled my subscription? Have you? Sim has been canceled since the end of May, there will be no further charges unless you get another rain service. *Thanks so much finally*
You guys messed up now I have to pay for yours? Please note you had usage on both sims for that month that is why you were billed R779 on top of the R1557.- *That is the thing you guys don't listen when one speaks or even text... I was well aware of the 1557 and paid it*
I asked for cancelation and you did nothing!
And when did your service change from your pay ahead for the month... If payment is not received you block the sim? The first month only is upfront, which becomes a credit on your first bill and after that, every other bill is in arrears.- Do not come with that it is a lie... I have been with rain since 2020 and when ever I didn't pay you will cut off the service and when I wanted It back I will pay to activate...
When did that change? it has always been in Arrears. - Please read to understand not to reply...
You are now a contract company? No, it is month to month - lies
Are advertising wrong information? No Yes you are...
And lastly the I was disputing the R900 and some change Rain took. On my side, I have no deduction of 900 I have 2 of 778 and one of 779 which was due.
How came it is 2 when I was asked for cancelation in April?
And I still have 446.81 outstanding.. As a sign of good faith I have removed this from your account, you have nothing left outstanding.- I want my 900 because you should have dedicate that. I called you so many times trying to resolve and your team promised to call me back and no one ever did... I am serious failing to understand how I should be paying for others mistakes and you are saying in good faith... But it is your fault that the service wasn't canceled as per my request
How is it that it still meets you have not blocked or canceled my subscription? Have you? Sim has been canceled since the end of May, there will be no further charges unless you get another rain service. *Thanks so much finally*
nM
noluthando M's updateReviewer Update
04 Jul 2022, 05:59Hi....
And your manager said?
I wish I could attach the picture of the call log to rain to show how many times I have called and I will always get that story I will talk to my manager and get back to you miss Mkhize... 4days after your response your manager has not said anything still. Rain has disappointed me.. I wish I never falle for this trap. I will rather pay for other networks that listen and solve customer problems...
And your manager said?
I wish I could attach the picture of the call log to rain to show how many times I have called and I will always get that story I will talk to my manager and get back to you miss Mkhize... 4days after your response your manager has not said anything still. Rain has disappointed me.. I wish I never falle for this trap. I will rather pay for other networks that listen and solve customer problems...
nM
noluthando M's update04 Jul 2022, 05:59
Reviewer Update
Hi....
And your manager said?
I wish I could attach the picture of the call log to rain to show how many times I have called and I will always get that story I will talk to my manager and get back to you miss Mkhize... 4days after your response your manager has not said anything still. Rain has disappointed me.. I wish I never falle for this trap. I will rather pay for other networks that listen and solve customer problems...
And your manager said?
I wish I could attach the picture of the call log to rain to show how many times I have called and I will always get that story I will talk to my manager and get back to you miss Mkhize... 4days after your response your manager has not said anything still. Rain has disappointed me.. I wish I never falle for this trap. I will rather pay for other networks that listen and solve customer problems...
nM
noluthando M's updateReviewer Update
08 Jul 2022, 15:20Keep the money... If I wanted my money I would have gone to the bank to reverse the transaction... But I thought I would give you a last chance to redeem your poor customer service... I wish no dealing with this service provider ever!!!!
nM
noluthando M's update08 Jul 2022, 15:20
Reviewer Update
Keep the money... If I wanted my money I would have gone to the bank to reverse the transaction... But I thought I would give you a last chance to redeem your poor customer service... I wish no dealing with this service provider ever!!!!