Rain Network Bad Service

I have been on Rain Network just after lockdown last year (Account number ***9). I must my experience was initially characterized by connectivity challenges until such time that things normalized. My current problem is that; my service has now been suspended since last month around 19 February 2020, the problem was due to a debit order that had declined which I conceded. I then made enquiries in order to take remedial actions, at that time I was told to make a payment of R479 (which was reported to be the amount in arears). I then attempted to make that payment on the website, however the process collapsed at a level of "pay now" which showed an error message.

I logged a call and "Support" told me that from their side they wont be able to assist and that a call will be logged with the billing department. the waited and waited but nothing happened. beginning of March again I accessed the system to which the payment was now estimated to be R1498, again I attempted to log a call again was told that the billing department will revert in order to take me through the payment process as it was said that in the only payment option (the system).

Last week Thursday again I logged a call in order to also get an explanation as to how is it that between mid-March and now the amount has escalated to R804.40 despite that the fact that i couldn't access the service due to suspended service that could have been resolved had your billing department been effective.

All I want now is clarity on: - Why is it that I have not been contacted in over a month despite having logged a call three times and having been promised that i will be contacted with assistance; - The amount as reflected on the system changed from R479 to R1498 to R804.40 within the period in question.

I need this matter clarified and hopefully resolved as I am tired of buying prepaid data in order to connect to my work meetings remotely.

Kindly advise whether the matter can be resolved so that i can make an informed decision whether to start shopping around for a new data deal with other service providers.

I hope and trust that my plea will receive your favorable attention.

Regards Gcinile Mothibedi ***