SV
Sheraaj V
1 reviews | Active since Feb 2023
02 May 2024, 14:14
RAIN NETWORK - BAD CUSTOMER SERVICE.
I am frustrated with the customer support service I've received. I purchased my RAIN ONE router last month and I paid my pro rate of R38,39 on 26 March 2024. My bill for the month of April should be R448,41 as per invoice for the dates as follows :5th - 30th April 2024.
To my surprise I am being billed for May month already to the amount of R517,39 for 1st - 31st May 2024.
I've been trying to call them to make payment only for the month of April but no assistance, I've been waiting for a call back and none to my surprise.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 May 2024, 14:31Hi Sheraaj V.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 May 2024, 14:31
Official
Hi Sheraaj V.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
SV
Sheraaj V's updateReviewer Update
02 May 2024, 14:38I do not need template replies, I need solutions.
I have a household without internet service while there are students within my household who need wifi to complete their homework and myself to complete my work.
I have a household without internet service while there are students within my household who need wifi to complete their homework and myself to complete my work.
SV
Sheraaj V's update02 May 2024, 14:38
Reviewer Update
I do not need template replies, I need solutions.
I have a household without internet service while there are students within my household who need wifi to complete their homework and myself to complete my work.
I have a household without internet service while there are students within my household who need wifi to complete their homework and myself to complete my work.
SV
Sheraaj V's updateReviewer Update
03 May 2024, 09:55This was never communicated. I paid pro rata and now the month of April needs to be paid. How do I pay in advance for May and when i do cancel in the future you'll still charge me even though I'm in advance.
Why do you not call your customers, instead you want to converse via web chat.
Why do you not call your customers, instead you want to converse via web chat.
SV
Sheraaj V's update03 May 2024, 09:55
Reviewer Update
This was never communicated. I paid pro rata and now the month of April needs to be paid. How do I pay in advance for May and when i do cancel in the future you'll still charge me even though I'm in advance.
Why do you not call your customers, instead you want to converse via web chat.
Why do you not call your customers, instead you want to converse via web chat.
SV
Sheraaj V's updateReviewer Update
05 May 2024, 19:41It took you from the 2nd May 2024 until 5th May 2024 to contact me, & when you do contact me, it's on a Sunday night after 07:00 PM. Your urgency to attend to queries is definitely NOT APPRECIATED.
My times are between 09:00 AM - 04:00 PM.
THANK YOU IN ADVANCE.
My times are between 09:00 AM - 04:00 PM.
THANK YOU IN ADVANCE.
SV
Sheraaj V's update05 May 2024, 19:41
Reviewer Update
It took you from the 2nd May 2024 until 5th May 2024 to contact me, & when you do contact me, it's on a Sunday night after 07:00 PM. Your urgency to attend to queries is definitely NOT APPRECIATED.
My times are between 09:00 AM - 04:00 PM.
THANK YOU IN ADVANCE.
My times are between 09:00 AM - 04:00 PM.
THANK YOU IN ADVANCE.