uM
unathi M
1 reviews | Active since Feb 2013
20 Jan 2025, 14:33
RAIN NETWORK AT IT AGAIN WITH POOR SERVICE AND NO CONSULTATION
My payment date with Rain is 26th of every month. In December I paid early because it's a different month, RAIN has just CUT my connection because of payment. 1 early payment and without asking me they are now assuming that my new payment date is the 20th. They have made this assumption without consulting me. I want to be re-connected please till the 26th of January
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Jan 2025, 15:27Hi unathi,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply20 Jan 2025, 15:27
Official
Hi unathi,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
uM
unathi M's updateReviewer Update
26 Aug 2025, 18:23Hello.its me Unathi. Since Hello Peter is the only platform you guys respond to, I guess here ww are. I am again frustrated with Rain!!!! I called beginning of August asking to change my payment date because om my profile, your website would NOT let me. I specifically asked the agent tonchamge itbto the 1st of the month but here I am today my comnection has been CUT off. WHY!!! ?? WHY when I asked to have my payment date changed. I pay every month & I have made arrangements for 1 month of missing payment but now im being punished by being CUT off when I did ask for the date of payment to be changed. Then no one picks up my calls, like NO ONE!!!
uM
unathi M's update26 Aug 2025, 18:23
Reviewer Update
Hello.its me Unathi. Since Hello Peter is the only platform you guys respond to, I guess here ww are. I am again frustrated with Rain!!!! I called beginning of August asking to change my payment date because om my profile, your website would NOT let me. I specifically asked the agent tonchamge itbto the 1st of the month but here I am today my comnection has been CUT off. WHY!!! ?? WHY when I asked to have my payment date changed. I pay every month & I have made arrangements for 1 month of missing payment but now im being punished by being CUT off when I did ask for the date of payment to be changed. Then no one picks up my calls, like NO ONE!!!