RAIN NETWORK ARE **********

It’s now almost two months since I reported no RAIN network in my area, I have since the reported the matter to the ombudsman for this poor service & false advertising. On the 11th of August 2020 their support staff Grace Tsatsi then sends me this mail “ Good day

Pardon the late response.

Feedback from the Network team.

The side that you were connected to a site which is out of coverage from the address,however they have connected the sim to the nearer site to the address. Kindly please restart the device .” I then had my device restarted as stated only to find that they have achieved to provide me with an even slower internet, can’t even open a google home page. The nearest tower from is 0.23Km away from me, that is less than a kilometer but I have the slowest internet. I paid for services that have not been rendered last month and this month I guess they will do the same?!! The is is really frustrating because their return time to queries is extremely poor and nobody know what their doing and how to resolve a network which was previously working just fine. The company is taking people for ride and they are waiting for thing to get out of control before they provide customers with what they promised & as per contractual agreement. My area should be covered for 4G they can’t even provide 3G or less at the moment.