TM
Tebogo M
1 reviews | Active since Jun 2026
03 Jun 2021, 17:05
Rain Network Appalling Service
I can't believe Rain failed to debit my account and then disconnected my services ?. As if that's not enough, their support services cannot provide any explanation why my account was not debited. I now have to make a payment myself, like that's my problem. According to their call centre, their billing department can only get back to me between 24-48hrs, and in the meantime I would not have services. Like How? Why? And then their call center agent, Nthabiseng, has the audacity to tell me I'm free to move my business elsewhere ?. I hate inconvenience and mediocrity with all my heart??
Helpful (0)
Replies (2)0
Replies (2)TM
Tebogo M's updateReviewer Update
03 Jun 2021, 22:41It's not like I had a choice. I do not have a network provider because I do not know what to do with my money. I have a network provider because o need the network. I have kids who are supposed to do homework. I also have a job that requires me to have access to network 24/7. If I didn't take the time to make a payment, I would be be impacted another 24 hours and that would have had dire consequences. This might mean nothing to your organization and your team but it means everything to me. The reason I have a debit order agreement with you is so that I don't have to make manual payment and/or be inconvenienced. The time I took out today to sort this out is time I will never get back, not to mention the time my kids had been disadvantaged and the deadlines I had to miss. All this might mean nothing to your team but for me, this, coupled with the nonchalant attitude from your team is a deal breaker for me. I actually think your agent was right, it I indeed up to me if I want to take my business elsewhere. After all, I might just be a number to your business.
TM
Tebogo M's update03 Jun 2021, 22:41
Reviewer Update
It's not like I had a choice. I do not have a network provider because I do not know what to do with my money. I have a network provider because o need the network. I have kids who are supposed to do homework. I also have a job that requires me to have access to network 24/7. If I didn't take the time to make a payment, I would be be impacted another 24 hours and that would have had dire consequences. This might mean nothing to your organization and your team but it means everything to me. The reason I have a debit order agreement with you is so that I don't have to make manual payment and/or be inconvenienced. The time I took out today to sort this out is time I will never get back, not to mention the time my kids had been disadvantaged and the deadlines I had to miss. All this might mean nothing to your team but for me, this, coupled with the nonchalant attitude from your team is a deal breaker for me. I actually think your agent was right, it I indeed up to me if I want to take my business elsewhere. After all, I might just be a number to your business.
TM
Tebogo M's updateReviewer Update
21 Jun 2021, 21:17Really? That's all you can afford to say? 19 days later? Wow ?
TM
Tebogo M's update21 Jun 2021, 21:17
Reviewer Update
Really? That's all you can afford to say? 19 days later? Wow ?