NZ
Noluthando Z
1 reviews | Active since Mar 2025
03 Apr 2025, 18:45
Rain Network and their disgusting service
Good day , Rain I'm extremely frustrated with the service I've been receiving. Due to issues caused by the rain, I've been unable to work for the past three days. Despite paying my account on time, I've had a terrible experience with the support team. The phone hold times are excessively long, and when I try to resolve billing issues, I'm transferred to technical teams in the Philippines who can't even assist me with billing-related concerns. I'm at my wit's end and desperately need help getting my services fixed. Can someone please assist me in resolving this issue?
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
03 Apr 2025, 18:50Hi Noluthando Z.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Rain's reply03 Apr 2025, 18:50
Official
Hi Noluthando Z.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
NZ
Noluthando Z's updateReviewer Update
04 Apr 2025, 08:36Good day again ! I have forwarded my proof of payment to the email above and I would like to have my services open and kindly advise how will you refund me for not being able to work for 3 days ! Because I am not happy with your service delivery especially your billing department! This is suppose to be updated why should I still send and email when your company has AI replying to us even with serious matters !
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Noluthando Z's update04 Apr 2025, 08:36
Reviewer Update
Good day again ! I have forwarded my proof of payment to the email above and I would like to have my services open and kindly advise how will you refund me for not being able to work for 3 days ! Because I am not happy with your service delivery especially your billing department! This is suppose to be updated why should I still send and email when your company has AI replying to us even with serious matters !
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Noluthando Z's updateReviewer Update
04 Apr 2025, 08:54*** this is the email I used to submit my proof of payment on both emails I’ve been asked to send it to !
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Noluthando Z's update04 Apr 2025, 08:54
Reviewer Update
*** this is the email I used to submit my proof of payment on both emails I’ve been asked to send it to !
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Noluthando Z's updateReviewer Update
04 Apr 2025, 09:25I have sent about 3 emails and yet still no response to the correct email address for a service I’ve purchased but I am unable to
Use it for 3 days …
Use it for 3 days …
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Noluthando Z's update04 Apr 2025, 09:25
Reviewer Update
I have sent about 3 emails and yet still no response to the correct email address for a service I’ve purchased but I am unable to
Use it for 3 days …
Use it for 3 days …
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Noluthando Z's updateReviewer Update
04 Apr 2025, 09:37Yes it was a sent to both emails ! I am soo annoyed God !
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Noluthando Z's update04 Apr 2025, 09:37
Reviewer Update
Yes it was a sent to both emails ! I am soo annoyed God !
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Noluthando Z's updateReviewer Update
04 Apr 2025, 09:42I literally sent proof of payment on the 1st of April on documentupload @rain.co.za I sent two yesterday I’ve sent one today to your social media email account I’ve sent tickets from the rain app I’ve called more than 5 times people answer and hang up you’ve been promising to help and I am still stuck here again without being provided assistance and I can’t be productive at work because I work from home !
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Noluthando Z's update04 Apr 2025, 09:42
Reviewer Update
I literally sent proof of payment on the 1st of April on documentupload @rain.co.za I sent two yesterday I’ve sent one today to your social media email account I’ve sent tickets from the rain app I’ve called more than 5 times people answer and hang up you’ve been promising to help and I am still stuck here again without being provided assistance and I can’t be productive at work because I work from home !
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Noluthando Z's updateReviewer Update
04 Apr 2025, 09:48I hope so !
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Noluthando Z's update04 Apr 2025, 09:48
Reviewer Update
I hope so !
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Noluthando Z's updateReviewer Update
04 Apr 2025, 10:35Hi I would actually like to use the service to work ? So I can pay for my next bill I am still waiting for feed back it’s been how long and I am still not assistance
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Noluthando Z's update04 Apr 2025, 10:35
Reviewer Update
Hi I would actually like to use the service to work ? So I can pay for my next bill I am still waiting for feed back it’s been how long and I am still not assistance
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Noluthando Z's updateReviewer Update
04 Apr 2025, 11:06Good day it’s been 2 hours and I am still waiting for a response from an email I’ve sent several times?
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Noluthando Z's update04 Apr 2025, 11:06
Reviewer Update
Good day it’s been 2 hours and I am still waiting for a response from an email I’ve sent several times?
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Noluthando Z's updateReviewer Update
04 Apr 2025, 12:44An hour later i haven’t received any feed back another day of me not showing up for work due to rain .
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Noluthando Z's update04 Apr 2025, 12:44
Reviewer Update
An hour later i haven’t received any feed back another day of me not showing up for work due to rain .
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Noluthando Z's updateReviewer Update
04 Apr 2025, 12:58How long would that take if I may ask as I am currently not able to access my work ?
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Noluthando Z's update04 Apr 2025, 12:58
Reviewer Update
How long would that take if I may ask as I am currently not able to access my work ?
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Noluthando Z's updateReviewer Update
04 Apr 2025, 13:59Please do it’s almost the end of the day and nothing has been done …
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Noluthando Z's update04 Apr 2025, 13:59
Reviewer Update
Please do it’s almost the end of the day and nothing has been done …
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Noluthando Z's updateReviewer Update
04 Apr 2025, 15:46You guys really keep proving how pathetic you are I’ve had this conversation from
The morning it’s now the end of the day and I am still not assisted.. pathetic is actually a better work I have no excuse for such an appalling service !
The morning it’s now the end of the day and I am still not assisted.. pathetic is actually a better work I have no excuse for such an appalling service !
NZ
Noluthando Z's update04 Apr 2025, 15:46
Reviewer Update
You guys really keep proving how pathetic you are I’ve had this conversation from
The morning it’s now the end of the day and I am still not assisted.. pathetic is actually a better work I have no excuse for such an appalling service !
The morning it’s now the end of the day and I am still not assisted.. pathetic is actually a better work I have no excuse for such an appalling service !
NZ
Noluthando Z's updateReviewer Update
04 Apr 2025, 21:52Like I said the day ended nothing changed
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Noluthando Z's update04 Apr 2025, 21:52
Reviewer Update
Like I said the day ended nothing changed