BN
Buntu N

1 reviews | Active since Feb 2021

20 Nov 2024, 10:17

Rain Network Accounts Department

Good day,

I submitted a request to cancel the service. The call center agent advised me to make a final payment after which my service will be cancelled.

Even after having made the required payment I am still receiving spam from Rain consultants who are advising me that I should make yet another payment because the service has not been cancelled.

I requested that the telephone consultant put me through to the accounts manager, to which she blatantly refused and advised me that she is in a position to deal with the matter and effectively told me that unless I make yet another payment, I will keep on getting billed.

Seems that Rain Network provider is reluctant to cancel an account at my request and want to solicit more and more money out of me.

Thanks

0
Replies (1)
Rain
Rain's reply20 Nov 2024, 10:41
Official
Hi Buntu N

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.