Rain network

Very bad experience as a first-time customer. I ordered the RainOne package on the 23rd and processed the initiation fee. I got an SMS from CCD on Monday stating that they had received my order and would follow up with a call to schedule a delivery. 3 days later, I am without my package, and RAIN says my profile has no ID, which is puzzling because I did a telephonic application and their agent (Ethan) was assisting. I rectified this and went on to the app to view details of my order, and I was surprised to see an incorrect address for a place I have never been to. Fast forward to the afternoon, and I decide to enquire with CCD as to how they got hold of my order if RAIN says it was still withheld because of it having no ID number. They told me they don't have my package, and my matter is still being investigated. How long does it take for your systems to update client information because, up to this hour, my profile details are still incorrect and I am yet to be given an ETA on my order?