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SM
Saso M

1 reviews | Active since Feb 2011

16 Oct 2025, 15:19

Rain network ****?

I stopped using Rain network around April 2025 because of unrealiabity. My deal was based on a monthly upfront payment for access to their data network. If I happen to miss the payment. They terminated their service.

I was sick of their service because it was unrealible. When you complain they will either force you to chat with their unhelpful chatbot or do not bother to respond. I stopped using them. Now they want me to pay for all the months that I did not use their service and telling me that I subscribed to them. My billing terms is based on prepaid

0
Replies (6)
Rain
Rain's reply16 Oct 2025, 15:22
Official
Hi Saso

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
SM
Saso M's update16 Oct 2025, 16:05
Reviewer Update
Thank you so much for immediately resolving my complaint.
Rain
Rain's reply16 Oct 2025, 16:11
Official
Hi Saso

 We’re pleased to inform you that your issue has been resolved. Thank you for your patience while we worked on this. Should you experience any further concerns, please don’t hesitate to reach out.

 Regards,
 Rain
SM
Saso M's update25 Nov 2025, 11:09
Reviewer Update
I thought this issue was resolved last month. Yesterday, I receive a call from a Rain consultant telling me that I owe R268.55 for services that I have never used.
SM
Saso M's update27 Nov 2025, 12:48
Reviewer Update
Thank you for resolving this issue
Rain
Rain's reply28 Nov 2025, 15:09
Official
Hi Saso,

It is a pleasure, have a great day further.

Regards,
rain.