sJ
simone J
1 reviews | Active since Nov 2023
20 Dec 2024, 12:12
RAIN NETWOK and SUPPORT issues
I have for the past week been unable to connect to Rain 4G mobile network in Mossel Bay, I tried to call Rain multiple times but phone went un answered. I logged a support ticket, that also went un answered and a follow up support ticket was rejected due to "you have a support ticket pending please wait 24 hours for support to contact" NO SUPPORT CONTACT FOR PAST WEEK and I can not log another support ticket. PLEASE ASSIST URGENTLY -
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Replies (3)sJ
simone J's updateReviewer Update
22 Dec 2024, 13:26It seems no amount of complaining will resolve my problem - Rain will not allow complaints on their Network Support Platform until first complaint resolved - Our first complaint is 10 days old with no assistance - Now Sim is now unrecognized , where it was only searching to find Network - RAIN WHAT IS GOING ON
sJ
simone J's update22 Dec 2024, 13:26
Reviewer Update
It seems no amount of complaining will resolve my problem - Rain will not allow complaints on their Network Support Platform until first complaint resolved - Our first complaint is 10 days old with no assistance - Now Sim is now unrecognized , where it was only searching to find Network - RAIN WHAT IS GOING ON
sJ
simone J's updateReviewer Update
23 Dec 2024, 09:23Are you serious ???? We have logged 3 separate support tickets, emailed you multiple times , called your call center multiple times in the past 10 days, Received a call from DERECK, explained to him the problem and you are asking which SIM CARD - you are a JOKE ... maybe you should spend the time to look on your system and see all these interactions OR YOU COULD CALL ME !!!!!!
sJ
simone J's update23 Dec 2024, 09:23
Reviewer Update
Are you serious ???? We have logged 3 separate support tickets, emailed you multiple times , called your call center multiple times in the past 10 days, Received a call from DERECK, explained to him the problem and you are asking which SIM CARD - you are a JOKE ... maybe you should spend the time to look on your system and see all these interactions OR YOU COULD CALL ME !!!!!!
sJ
simone J's updateReviewer Update
23 Dec 2024, 09:41It is impossible to create a Support Ticket without choosing from a drop down menu which is the faulty 4G Sim - you have 3 tickets open in On boarding, Network and another with the same complaint "LIVANNA" sim cant connect to network in MOSSEL BAY, you have previously asked in this message stream for EXACT ADDRESS - you are now asking for SIM card - How did you start investigating in RAIN reply above on the 20th ... Please get your manager to call me as you simply do not have the competency or credibility to resolve this ... BTW we still cant use service we paid for loading data
sJ
simone J's update23 Dec 2024, 09:41
Reviewer Update
It is impossible to create a Support Ticket without choosing from a drop down menu which is the faulty 4G Sim - you have 3 tickets open in On boarding, Network and another with the same complaint "LIVANNA" sim cant connect to network in MOSSEL BAY, you have previously asked in this message stream for EXACT ADDRESS - you are now asking for SIM card - How did you start investigating in RAIN reply above on the 20th ... Please get your manager to call me as you simply do not have the competency or credibility to resolve this ... BTW we still cant use service we paid for loading data