RAIN needs to wake up or loose clients.

At the beginning of the month I got on to the RAIN internet service. I was truly looking forward to their service as I am now working from home. While I am connected, my speed is snail pace. They are running at 0.87 mbps download and 2.29 Mbps. I have not seen these speed since the 90's. On the 3rd of August I sent a request for customer support, I got an email confirming that they will get back to me in 24 -48 hours. No contact from them. On the 7th of August I sent another request to which they responded in a similar manner. It is now the 14th of August and still no attempt to contact me. While I think there must be a way to resolve the speed issue, I am disgusted by their customer care capabilities. This is the fasted growing industry right now and their customer care department is failing at all turns. I am paying R480 and I take two minutes to get into my emails. RAIN truly needs to get their act together.