CF
Carol F

1 reviews | Active since Oct 2020

05 Oct 2020, 17:53

Rain needs to provide a service where people are able to contact them via voice call and actually get assistance from an agent because it is frustrating sending all these emails and not getting any assistance with issues of concern.

Terrible customer care. I have been trying For the past 5 days to try and get someone to help me with no joy at all. They promise that someone will contact you within 24hours but no such. I have had a strong WiFi signal but no internet connection and have tried to get someone to assist with this. They were very prompt with deducting money from my account for a service that they are not even providing me with. I do not recommend them to anyone. Disgusting service.

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Replies (1)
Rain
Rain's reply06 Oct 2020, 12:53
Official
Hi Carol F

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline