Rain needs some proper tech and finance staff

I cant believe how *********** and ******** can the rain staff be. My debit was set to debit on 25th of every month which it did for the month of June. Because my salaries would sometimes come in late and I lose connection if there is no debit, (Bare in my next debit would fall on 25th July since payment was done on 25th June). I then decided to change the debit date to the 1st on every month and now I am disconnected and told i am in Arrears. The consultants are not giving me answers on question I ask instead i am told i am in arrears even the debtors consultant didint take take respond to my questions instead he just closes my ticket as resolved. Where is top class support? where is customer service? or are you just here for making money or changing the future? So disappointed.

If there is a senior who is able to understand the complexity of this case my reference number is ***