SM
Siphokazi M
1 reviews | Active since May 2022
26 May 2022, 11:55
Rain My Account Debited **********ly
I was billed two installments of R479 each for sim cards I never received and never RICAd while waiting for them to refund a cancellation for a R250 that I could not take delivery of. I have been waiting for the R250 refund for over 7 days. Use a spare bank account to register with Rain IF YOU MUST. Only plus is customer service staff are super friendly. The company itself and processes are lacking.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
26 May 2022, 11:58Hi Siphokazi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply26 May 2022, 11:58
Official
Hi Siphokazi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SM
Siphokazi M's updateReviewer Update
03 Jun 2022, 10:59Which refund because I am waiting for 3 refunds? My R250 is late. The other two refunds I need desparately. I a, not working because that money was to pay for my internet? When will I get my money???
SM
Siphokazi M's update03 Jun 2022, 10:59
Reviewer Update
Which refund because I am waiting for 3 refunds? My R250 is late. The other two refunds I need desparately. I a, not working because that money was to pay for my internet? When will I get my money???
SM
Siphokazi M's updateReviewer Update
03 Jun 2022, 16:227 Days from when because it's way over 7 days since I cancelled? The r479x2? When can I expect that money and when did you guys start counting because it's already 5 working days since you took my money and I asked for it bacK?
SM
Siphokazi M's update03 Jun 2022, 16:22
Reviewer Update
7 Days from when because it's way over 7 days since I cancelled? The r479x2? When can I expect that money and when did you guys start counting because it's already 5 working days since you took my money and I asked for it bacK?
SM
Siphokazi M's updateReviewer Update
04 Jun 2022, 00:40I understand you said the refund of R250 was proccessed. I am asking about my R479x2 refund. That's what I'm not understanding. Has that refund been processed?
SM
Siphokazi M's update04 Jun 2022, 00:40
Reviewer Update
I understand you said the refund of R250 was proccessed. I am asking about my R479x2 refund. That's what I'm not understanding. Has that refund been processed?
SM
Siphokazi M's updateReviewer Update
04 Jun 2022, 19:05Yes. What about my R479x2 that was deducted from my account? I sent my bank statement??? The lady on the phone said she escalated the matter?
SM
Siphokazi M's update04 Jun 2022, 19:05
Reviewer Update
Yes. What about my R479x2 that was deducted from my account? I sent my bank statement??? The lady on the phone said she escalated the matter?
SM
Siphokazi M's updateReviewer Update
05 Jun 2022, 17:18***
Sibongile Mzimela
I pay for my aunt's internet as well.
She called and requested cancellation around the 25th to the 28th of April because you guys could not reset her email and password. The lady I spoke to did the cancellation so why am I being charged for it?
I have spoken to you guys a number of times and no one is telling me about this.
Sibongile Mzimela
I pay for my aunt's internet as well.
She called and requested cancellation around the 25th to the 28th of April because you guys could not reset her email and password. The lady I spoke to did the cancellation so why am I being charged for it?
I have spoken to you guys a number of times and no one is telling me about this.
SM
Siphokazi M's update05 Jun 2022, 17:18
Reviewer Update
***
Sibongile Mzimela
I pay for my aunt's internet as well.
She called and requested cancellation around the 25th to the 28th of April because you guys could not reset her email and password. The lady I spoke to did the cancellation so why am I being charged for it?
I have spoken to you guys a number of times and no one is telling me about this.
Sibongile Mzimela
I pay for my aunt's internet as well.
She called and requested cancellation around the 25th to the 28th of April because you guys could not reset her email and password. The lady I spoke to did the cancellation so why am I being charged for it?
I have spoken to you guys a number of times and no one is telling me about this.
SM
Siphokazi M's updateReviewer Update
05 Jun 2022, 17:24How do i get my money back?
SM
Siphokazi M's update05 Jun 2022, 17:24
Reviewer Update
How do i get my money back?
SM
Siphokazi M's updateReviewer Update
11 Jun 2022, 10:33I got the refund for the R250. What usage after the 25th. Please statements because I want to know how can I be charged R479 when the internet was cut off.
SM
Siphokazi M's update11 Jun 2022, 10:33
Reviewer Update
I got the refund for the R250. What usage after the 25th. Please statements because I want to know how can I be charged R479 when the internet was cut off.