Rain must've missed the bad reviews.

So, it seems like my 'friends' at Rain are missing their bad reviews. Not to worry...Here it is. After my last complaint, we were okay for a couple of months. Now we haven't had internet about 80% of the time, day and night. I work online and my wife homeschools, so our internet connection is ESSENTIAL. I have reset my router, unplugged and removed the sim card, etc. etc. etc. as they instruct so many times that my router is probably getting worn out and nothing has changed. We do that at least six times a day after which we just stop out of pure frustration. Please do whatever you did last time so that we can have the service that we pay for. Question...Why is it that when we complain you can miraculously give us great signal, but you can't maintain it..?