Rain must work on their support.

We have been with rain for a couple of years now, but lately it has just got worse. In the beginning the service was good, now you hardly get anyone if you call or they send you a reference number that they will get back to you. We got a discount for 3 months on our monthly payment, everything went well, they send me an confirmation E-mail with my reference number, for reference, for the first 2 months it was fine, on the 3 month how ever they are demanding the full payment, where we are still due the 3 month's discount. They keep on deducting money from the back, because there is insufficient funds, because we only put in the discounted amount. I have tried to contact them to ask what is going on. 3 Reference numbers later and I spoke to an accountant yesterday, she told me to just sit and wait till the head account phones me, whenever that is going to happen I do not know.