Rain must fall bad service

Very Unhappy regarding the Service.

My Rain WiFi has been off for almost a week now, I don't understand stand if my payment is late by 1day my internet service will be cut but for more than a week i must struggle with my Internet if i phone the call Center all I hear is that the tower in my area is having problems. I just feel that it is unfair to the public as it's not my fault if you're Tower is of

Rain please advise me as to why i must make a full payment for half of the service. If you can not provide me with the service let me know and i will move to a different provider. Also please advise me on how i will be refunded for the days that my internet is not working. Or will i have to contact the ombudsman.