Rain must fall

If there was a 0 star I would've given it.. Since last week Monday the 21/09/2020 they had a technical problem from their site we did understand that but after 72 hours our wifi wasn't working we got an email from rain to set up the APN we did exactly step by step according to the email but still nothing is working. Today we phone once again we were told their 4G and 5G network is running again and they send once again a email step by step what to do, as we did the first step all the lights went off, my wifi phoned rain again and no one is able to assist. Easy to take money but no one will assist. We losing a week and a half on data