Rain Must be shut down Period.

Good Day

I have paid money to rain for my 5g Premium and 4G Sim Card on 1st March 2021 and have called rain support agents more that 18 times to request them to connect my devices to the internet i was supposed to pay less than 1300 according to the invoices and according to the calculations that we did with the support agent by the name of refiloe. The system charged me 2099.51 and i paid because i needed the internet as i use it for work. its been 10 ten days without being connected with more than 8 escalations to the billing department. The reference number for my calls is ***. The support agents tried escalating my issue, i have sent them the bank statements that indicates that this amount was paid from my bank account. i was supposed to be called by a supervisor by the name of Senzo Mdlalose and i have received no calls and my internet is still blocked. The blame is placed on the the billing section for not attending to the escalations. Now when i call the agents they just make me to hold on the line for about 30 minutes to an hour and then some of them drop the phone and some say that they can only escalate this and they can do nothing. I have reached a point of shouting and pleading and all of those mixed emotions. Now i am requesting all the people that are experiencing what i am going through to please call or send me text messages on *** i have a plan and that is to open a case of ***** and that of services that are not rendered as i have been advised by the SAPS. i have collected all the proof and have recorded all the conversations. i would therefore other people to start doing the same. Patrice Motsepe and other co- share holders of this establishment must account because all the supervisors and managers refuse to speak to us or they tell agents that they will call us back and yet nothing has been done. I have gathered all the names of the agents that i have talked to and worse have communicated my issues on all their social media platforms(Facebook, Instagram and Tweeter)and still no response. An apology will not even equate to the money that i have spent thus far when calling them and i need to also be compensated for that. This company must be shut down because really every one is complaining about one issue or the other. Rain does not even take hellopeter serious all they will do like in this case is just to say we will call you back and they wont even do that. They are ******** us and we need to call them out and take appropriate action people must start losing their jobs. i have never seen such direct incompetence in my life it even makes me to question how some of these agents are recruited.