AK
Ashley K

1 reviews | Active since Nov 2019

27 Sept 2021, 12:46

Rain, more like thunderstorms instead.

I first got Rain in September 2020. So far the service was good but the signal was very poor. After a month the signal went up and down but we were told its just the towers that are causing that. Since June this year, I have been battling with single that we mostly land up with no internet for most of the month. I was contacted in August and given the opportunity to try their 5G option but at the same rate as the 4G option. I decided to give it a try, as we were offered better signal and faster internet. This only lasted a week and you have constantly move the modem around just to get decent signal in the house. I contacted rain twice explaining the situation, then i got phoned by one of their support staff who only landed up giving me *** attitude. I told her to phone my fiance as i am busy at work. My fiance told me she was extremely rude. I assisted her with her queries, then the internet was fine for a few days. Then it went down again. Rain is insistant on payment but terrible on service and being an internet provider. I do not recommend them.

0
Replies (7)
Rain
Rain's reply27 Sept 2021, 16:56
Official
Hi Ashley 

I do apologise for the inconvenience, could you please confirm that the below address is where you are currently using the 5G  ?
89 Marigold Street, Shangrila, Petit
Benoni, , 1512

Best regards,

AK
Ashley K's update27 Sept 2021, 18:54
Reviewer Update
Good day. That is incorrect. I have been phoned and they have delivered to my new address already which is 14 Bencor Street, Crystal Park, Benoni
Rain
Rain's reply28 Sept 2021, 09:52
Official
Thank you for advising , to me it seems you are connected to a tower which is 5km away from , you please let me know the time you are with the router because i am going to need you to reboot the device.

If i could please ask you to provide me with an exact time that you will reboot so that i can detach for you.

Best regards,

AK
Ashley K's update28 Sept 2021, 10:05
Reviewer Update
Good day. I have sent multiple emails today to rain. My account has been paid but it is deactivated. I cannot even use the internet. It needs to be sorted. I am being ignored and I don't like it. I already last week gave those details and they said the router was sorted. Now I must do it again. No this is unacceptable. Sort it out as soon as possible, before the end of the morning
Thank you
Rain
Rain's reply28 Sept 2021, 10:45
Official
hi , i have detached you please reboot your device for me 

Best regards,

AK
Ashley K's update28 Sept 2021, 10:58
Reviewer Update
I have rebooted my device three times already
Rain
Rain's reply21 Feb 2022, 23:23
Official
Good Day  I humbly apologize for any and all inconvenience caused Just recently took over the platform, I am just doing a follow up to see if your query has been resolved Thank you

Best regards,