RAIN - More like *****ing your money to make it Rain in their account

September and October was not outstanding. I made a change from 4G for phone to 4G for devices. I sent an email all the payments for July, aug,and sep

I will do so right now

I have sent you quite a few examples of how you have been billing me. What upsets me is that you feel it is fair to change how a person is billed without warning. In this economic times were most people struggle you feel that it is ok to double charge. I would not recommend your service to anyone. I have never had any issues with how I have been billed. Even if a customer cannot select the correct payment day because your system is limited you should provide enough prior warning of any consequence of the changes one makes. You do not do that and I think that the level of customer service is shocking its like I am trying to explain quantum physics to my 6 year old or simple interest to my dog. Utterly shocking - People of hello peter if you see a special on Rain services please do yourself a favor and join Vodacom or MTN

Look here, it only cleared to you on the 4th but was taken from me on the 30th. And my old payment date was not the 30th as you people dont offer the 30th as a payment date you only offer the 1st. 15th 20th, 25th no 30th - How do you not know this it went off on the 30th because that is my payday. Now If the date was changed right why is there no warning of the impact of this at all????? and another concerning issue I have. Even tho I am the bill payer in this case - the account belongs to another person - in this whole interaction you have not once asked me any form of security questions? I am emailing you from an email address that is not linked to the account in question - you did not ask me for permission to access the account you did not even ask my name before you gave out information - no I am worried about the security of these RAIN accounts. I feel it fitting to refund that payment as goodwill, retain service for this month and resume normal billing as of the 1st. Lets stop this back and forth. Or maybe the account holder should be informed of Data breaches. Up 2 you RAIN like I say I would like to see the terms and conditions of the impact of a payment day change to your payments or amounts