XM
Xolani M
1 reviews | Active since Jul 2016
01 May 2021, 21:06
Rain Month to Month is Impossible to Cancel
I am not writing to complain but to inform Rain that I will be reversing the payment and change my bank card as I have cancelled their services and they said 1 April will be the last payment now I see them deducting again 1 May. I am not going to bother myself about you as I am aware by now that you are impossible to cancel.
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Replies (2)0
Replies (2)
Rain's replyOfficial
02 May 2021, 07:23Good morning Xolani.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Rain's reply02 May 2021, 07:23
Official
Good morning Xolani.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
XM
Xolani M's updateReviewer Update
21 May 2021, 17:06It's been 3 weeks now and still there is no response with regard to my refund
XM
Xolani M's update21 May 2021, 17:06
Reviewer Update
It's been 3 weeks now and still there is no response with regard to my refund