NS
Nkosiyabo S

1 reviews | Active since Jan 2020

29 Jul 2024, 12:04

Rain month on month agreement is a ****. Wait until you want to discontinue it, they will tell you that you are now owing them.

I had a month on month agreement with Rain. I then told them that l will not be continue with the month on month agreement . This was in March 2024. Now in July 2024 they have debited my account with more than 5 transactions which l do not know what they are for. They started by calling and l told them l do not owe them anything. Remember they also do not monitor their email account so that they can get away with detailed communication of the matter. However, l do remember the date and time of the recorded call l had with them , including the confirmation email that they sent to me. I am so disappointed in them. Whoever has a contract or a month on month agreement with them , be careful, the day you will want to stop it , they will ensure that they try and milk your way out.

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Replies (5)
Rain
Rain's reply29 Jul 2024, 12:17
Official
Hi Nkosiyabo,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
NS
Nkosiyabo S's update29 Jul 2024, 13:13
Reviewer Update
Thank you for the call.

Your device is ready for collection. However, please improve your processes or systems of communication and everything. I don't think its always good for your clients to go through this pain before their issues are considered. To me it seems as if this is your strategy . Should the client not report you , you always get away with this issue.

I will patiently wait for you to come and collect your 5G ****le and process my refund.

Thank you.
NS
Nkosiyabo S's update15 Aug 2024, 10:57
Reviewer Update
When should l expect my refund because your device was collected on the 2nd of August 2024 by CCD. ***. Your response or update will be appreciated.
NS
Nkosiyabo S's update16 Aug 2024, 12:16
Reviewer Update
To whom it may concern at Rain,

This serves as a follow up on my refund . You promised to process my refunds once you receive your device. Now l have sent back your device and you are no longer saying anything about my refund. A response will be appreciated.
NS
Nkosiyabo S's update16 Aug 2024, 12:18
Reviewer Update
I have also called your call center but after you verify me and l start asking about my refund you hang up on me. I also sent you an email as a follow up but still no response. Please reply .