AB
Anon B
1 reviews | Active since Dec 2012
20 Oct 2020, 08:28
Rain Money ****
I have probably logged 10 or more complaints the past week. Rain is quick to merge my complaint, but no actual assistance. Yesterday I downgraded, it was the fastest response I've ever gotten. I definitely want to cancel, but now I'm expected to pay for something where I only have signal when I leave home, how does that work? And I checked a complaint group, numerous people now only habe signal when not at home. Rain is one big ****, it went well in the beginning, now I'm paying for literally nothing. And nobody cares, if you cancel they don't care, if you are wasting your money on something that doesn't work, they don't care. Worst customer service experience of my entire life.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Oct 2020, 14:23Hi Rozell
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply20 Oct 2020, 14:23
Official
Hi Rozell
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
AB
Anon B's updateReviewer Update
21 Oct 2020, 06:59Telling me to keep warm during a heatwave makes absolutely no sense.
Sad to see that everyone gets a standard response, instead of actual investigation.
An agent has been in contact and it made absolutely no difference. I had signal for a few hours last night, then nothing again. Your service is pathetic and there is no way I am paying for something I can't use.
Sad to see that everyone gets a standard response, instead of actual investigation.
An agent has been in contact and it made absolutely no difference. I had signal for a few hours last night, then nothing again. Your service is pathetic and there is no way I am paying for something I can't use.
AB
Anon B's update21 Oct 2020, 06:59
Reviewer Update
Telling me to keep warm during a heatwave makes absolutely no sense.
Sad to see that everyone gets a standard response, instead of actual investigation.
An agent has been in contact and it made absolutely no difference. I had signal for a few hours last night, then nothing again. Your service is pathetic and there is no way I am paying for something I can't use.
Sad to see that everyone gets a standard response, instead of actual investigation.
An agent has been in contact and it made absolutely no difference. I had signal for a few hours last night, then nothing again. Your service is pathetic and there is no way I am paying for something I can't use.