rain - money not paid back

I took out a R479 contract with rain on 15 February 2021 and sim card was delivered on 17 Feb 2021. I could not find any connection at home after the consultant told me there was. When i checked no coverage was close to my place. On 18 Feb 2021 i called rain to cancel my contract at 13:25 and 13:30 my sim card was stopped. Due to the fact that i have cancelled the contract a full refund would be given back to me. When i called they told me it takes 10 working days to pay the money into the account cause that was their policy. It is now 11 March 2021 and I haven't received any money as yet. With all the calls that I made and emails that I send the message back is it is resolved and added with the other enquiry. When I called on Wednesday 10 Feb 2021 the supervisor Henri Smith of the support system section told me that I cant speak to the finance section and everything is being done threw them and they will liase with me soonest. This is the second time i spoke to a supervisor and was said my money will be paid back. Rain is just pathetic. It is now 14 days and no money yet in my bank account