Rain ***** money

Hi, I have send the POP for the payment done on the 25th to ***. Please urgently look into the matter

No one from rain has come back to me I've sent proof of payment and now my wifi is disconnected

Just remember you took my food money

Rain today is 02 May, you received my POP on 29th April. No one was ever in contact with me. Am I supposed to come to Hellopeter every time I want an update about my food money. This surely cant be your first case of a refund so how come its taking you so long. You mixing my account with someone elses so since you are investigating so long please also fix everything that you find wrong. I WANT MY FOOD MONEY BACK

May I ask when? like I said it's my food money and it doesn't seem like rain is solving this with the urgency it requires

If you ae actively looking into the matter why has no one contacted me yet or even just send me an email on my ticket logged. Im probing for updates on hellopeter because no one from your team has even said a word to me since the 26th April 2025. Please solve this asap because you are very fast to switch us off when we dont pay but now when you have my food money it takes you this long for a refund.

For what it's worth if I can you help you with your investigation, Rain has been confusing my account with someone else's, I've logged a call in March as well as in April when you tried debiting my account on the 7 March and again 7 April fortunately there was no money and there was no explanation why you wanted money again after the account status showed up to date. Fix your mess because you never debit me the second day

For this whole week i was told they will contact me to assist further, I was still not contacted by anyone from Rain, i was also told they work 8-5pm Monday to Friday but yet no one made it urgent to solve this within this week, tomorrow marks the 8th day since I've logged the querie

Hi, will you kindly provide me with an update. Today is day 10 with absolutely no feedback

Oh Rain seems like you took plenty of people's money who is also struggling to get an answer or feedback never mind a refund. you know exactly whats been happening but still you choose to ignore peoples billing queries. Call the one to order who is becoming greedy for money so badly that they dont even care about their customers and Rain's reputation. red flag nr 1 - you never debit on the following day again you rather disconnect the wifi if payment is not received on the specific day but despite the payment on 25th (instant eft) you went to debit again on the 26th something that never ever happened in the past. red flag nr 2 - there is no statement for April on my account, the month i double paid.

Why is the relevant team not in contact with me

Or is hellopeters platform Rains way of handling their queries

Does this mean the querie will get solved on hellopeter. You guys are hilarious honestly. Why can't you tell me how far is the "investigation" or is this how you solve queries without engaging with the customer

Are you saying no one will contact me but feedback will rather be shared on hellopeter??? Please then ask the relevant team how far are they with the investigation since you are refusing for the relevant team to contact me. Please provide better feedback because you have been saying the same thing for 11 days. There has to be progress and that's the feedback I need. It will only be fixed when my money is paid back but when will it be paid back if no one came back to me with any feedback. If you think I will forget about my money and move on forget it. I will fight until it's paid back in my account. Whether I must spend on lawyer fees I will pay what it takes to expose you ****mers

I'm asking again "why has no one contacted me 11 days later" stop telling me you don't have feedback and answer why they didn't make contact yet

Im the one staying in touch, if i dont ask you dont say anything. Are you saying there is still no outcome after 11 days, stop telling me about staying in touch while you are not in touch, only communication is here on hellopeter so how do you even mean you will stay in touch

Why cant the team that is so actively working on resolving the issue not even give me 1 phone call or an email with an update

My account is now showing a payment for 5th May, i dont want the money on the account i want a refund because 25th May you will deduct again, funny that they are actively resolving the issue but yet the overpayment is now allocated to May

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Why did you allocate my payment to May, its not for May its my food money,

Rain can I have my money please. I told you so many times that it's my food money but seems like you don't care

Please and not we will keep in touch or they actively working on it can I please have proper feedback. I have kids that needs to eat

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Thanks

Hi

Any feedback please

Hi, will you kindly provide me with an update on my refund