AK
Amanda K
1 reviews | Active since Jun 2021
15 Apr 2025, 19:07
rain modem
My Rain modem packed up 3 weeks ago. Nobody picks up calls to assist. I logged onto my Rain portal. 7 times requested a replacement rooter. No response. I try to cancel my contract NOT possible. Only robot on other side. Extremely dissatisfied
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Apr 2025, 21:12Hey Amanda K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's reply15 Apr 2025, 21:12
Official
Hey Amanda K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's replyOfficial
15 Apr 2025, 21:13Hey Amanda K,
We would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection. If the issue persists, please drop us a message and we will be in touch.
Regards,
rain.
We would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection. If the issue persists, please drop us a message and we will be in touch.
Regards,
rain.
Best regards,
Rain's reply15 Apr 2025, 21:13
Official
Hey Amanda K,
We would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection. If the issue persists, please drop us a message and we will be in touch.
Regards,
rain.
We would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection. If the issue persists, please drop us a message and we will be in touch.
Regards,
rain.
Best regards,