EK
Endsen K
1 reviews | Active since Jun 2020
15 Jun 2020, 21:16
Rain Mobile taking me for a ride
Good Day
I signed up for Rain mobile 4G unlimited and received my sim card the next day which was great. I am however experiencing 0.09mbps internet speed which means I take 5 minutes to load a web page and cannot even connect to a zoom meeting. Strangely I live literally 480m from their nearest cell tower but the sim I have connects with one which is 2kms away. I have spend the whole weeks sending tickets to their customer service and they keep ignoring me. Its so annoying
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Replies (3)0
Replies (3)EK
Endsen K's updateReviewer Update
26 Jun 2020, 12:11Following my recent complaint about Rain network speed. The agent got through to me and unfortunately, they could not resolve my issue and blamed my 0.01mbps download speed to congestion. However, she escalated it to the technical department who did literary nothing. According to their map am supposed to get my signal from the nearest tower which I can visibly see from my window and can literary throw a stone and hit it. Right now am so frustrated I could end up throwing my router at it.
EK
Endsen K's update26 Jun 2020, 12:11
Reviewer Update
Following my recent complaint about Rain network speed. The agent got through to me and unfortunately, they could not resolve my issue and blamed my 0.01mbps download speed to congestion. However, she escalated it to the technical department who did literary nothing. According to their map am supposed to get my signal from the nearest tower which I can visibly see from my window and can literary throw a stone and hit it. Right now am so frustrated I could end up throwing my router at it.
Rain's replyOfficial
03 Jul 2020, 14:39HI Endsen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply03 Jul 2020, 14:39
Official
HI Endsen
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
EK
Endsen K's updateReviewer Update
03 Jul 2020, 14:53Hi Fattima
Thank you for your reply. Your customer service is so excellent guys, I just wish my internet connection speed was also that good. Currently am getting 0.52mbps download speed and have so much faith in Rain that you can resolve my issues.
Will let you know the progress.
Regards
Endsen
Thank you for your reply. Your customer service is so excellent guys, I just wish my internet connection speed was also that good. Currently am getting 0.52mbps download speed and have so much faith in Rain that you can resolve my issues.
Will let you know the progress.
Regards
Endsen
EK
Endsen K's update03 Jul 2020, 14:53
Reviewer Update
Hi Fattima
Thank you for your reply. Your customer service is so excellent guys, I just wish my internet connection speed was also that good. Currently am getting 0.52mbps download speed and have so much faith in Rain that you can resolve my issues.
Will let you know the progress.
Regards
Endsen
Thank you for your reply. Your customer service is so excellent guys, I just wish my internet connection speed was also that good. Currently am getting 0.52mbps download speed and have so much faith in Rain that you can resolve my issues.
Will let you know the progress.
Regards
Endsen