RAIN Mobile: Sub-Standard Hardware and Non-Existent Customer Support

I recently signed up for RAIN and have had the most appalling experience with this company so far.

I received my mifi and SIM on Friday, the device worked for less than 2 hours and then would not switch back on. I immediately reported it via the online support chat option, as mentioned above it's impossible to find a phone number for this company.

After some poor excuses from the operator, silly troubleshooting suggestions etc. (all of which I'd already done), they finally committed to delivering a replacement to me this morning between 8 and 8:30.

Needless to say, this never happened. So far today I have initiated 3 support chats and attempted to get some answers from them via the their Facebook page, all to no avail.

When I asked for the customer service manager's name and a contact telephone number, I was told they can't disclose this information, but that a manager would call me back.

Still waiting for the manager's call, have received no useful feedback from anyone since Friday, the faulty mifi is packed and ready for collection, and I have yet to be able to actually use the service I signed up for.